We called from the airport for the shuttle. We were told the driver was on his way, but it would be 40 minutes, even though the hotel is only a couple miles away. Got to the hotel lobby and there was nobody at the front desk after a few minutes, called the hotel again, and was told somebody would be there in five minutes. got to our room and the remote didn’t work for the TV. I needed to take our meds, but there wasn’t a cup glass anything in the room, but there was a refrigerator of microwave and a stove. No dishes plates no glasses cups no utensils whatsoever. call down and asked to bring up some cups so we could take her meds, and he said it would be a half an hour. Still hadn’t gotten them by the next morning. went down for the breakfast and was given a small bag of mini muffins and our choice of coffee tea or hot chocolate