We only stayed overnight to break up a long trip driving south. We normally stay in the Marriott so thought this would be comparable. It had a pull out bed under the couch seemed like it was never really cleaned had dirt and hair on it. My kids (2 kids) had to try and sleep comfortably onto of the couch together. the main bed mattress seemed so old and over used that it was not a good nights rest for me and my husband. Would not stay ever again.
Grace
1 晚家庭旅程
4/10
It looks as if this hotel is getting ready for a facelift and it totally needs it. There are workers who are staying here and tile and bathtubs in the parking lot and the rooms all smell like smoke. Carpet is torn up in the hallways and the elevators are torn up. They should have let people know they are in the middle of a remodel and it’s not fit for travelers to stay at this time.
Kerry
1 晚家庭旅程
8/10
真實旅客
1 晚家庭旅程
10/10
The front desk attendants were superb, professional, and super responsive. The suite was also spotless.
Simone
3 晚家庭旅程
10/10
Kenneth
2 晚家庭旅程
2/10
Absolutely disgusting property. Trash everywhere, room a/c didn’t work, room key unlocked every door on the property, exterior doors were broken and unlocked all day and night.
Cherie
4 晚家庭旅程
2/10
HORRIBLE hotel! Room keys unlocked every door in the building, a/c didn’t work, exterior doors didn’t lock, trash everywhere outside, disgusting breakfast, hotel appears to be under some sort of renovation, but rooms are dated and not clean.
Cherie
4 晚行程
8/10
Stayed for 4 nights for work, my room was comfortable and spacious. Breakfast was good. the only issue was the internet but there was a storm so it was weather-related.
Lots of options for food and stores.
Coker
4 晚商務旅程
6/10
I booked a regular suite for my family that was supposed to have a separate area with a couch, and then the area with two beds. They were put in a handicap room that looked nothing like what had been reserved. Yhe room was also not well cleaned. I wanted my family to have a nice experience because this was supposed to be a stop where they could relax after a long drive, but it didn't turn out that way, which is disappointing.
Maria
1 晚家庭旅程
8/10
Myrna
1 晚行程
2/10
Had I read the reviews I would have seen the common theme: staff is great, hotel is terrible. I blame myself for trusting the Marriott brand and not reading the reviews, didn't think that was necessary. However, the Marriott SpringHill Suites Richmond North/Glen Allen proved me wrong. The website misrepresented the product.
真實旅客
2 晚家庭旅程
6/10
Hairs in tub.
Sink drain not draining well, bathtub drain not sealing…water leaking out.
No power outlet for one of the bed lites.
3 towels for 2 people for 3 nights.
Edward
3 晚行程
10/10
Great property. Need more take-and-go food options in the lobby.
Julie
3 晚家庭旅程
2/10
The hotel was in terrible condition. The first room was not able to have guests. Air not working. Carpet was drenched. Chair was broken and damaged. Fridge was frozen. Bathroom door would not close, broken switchplate. Closet door broken off. We asked for another room. They gave us one that had mold in the bath tub. They lady at the front desk was very nice. The breakfast was not good. Good coffee. The Springhill in Danbury, Connecticut is beautiful with a great breakfast.
Daniel
1 晚家庭旅程
8/10
Clean and comfortable.
Luke
3 晚行程
10/10
Gwen
1 晚行程
4/10
Very old facility and rooms were dirty. Stains on bedsheets and pillow cases and carpets.
Hotel does not honor gold status if you booked thru elsewhere.
Breakfast items were out of stock within first hour. Poor service overall.
FAISAL
3 晚家庭旅程
6/10
Vishal
1 晚家庭旅程
6/10
William
1 晚行程
8/10
Pleasant enough stay. The staff were great! Very friendly and helpful. Overall, the hotel was not as clean as I’d expect. Good place for a quick trip.
David
1 晚商務旅程
8/10
Hotel staff very friendly. Parking was great. had to go to front desk three times to room serviced. Beds were very comfortable. Shower was in need of repair. Would stay there again. The comfortable beds made up for the issues.