Ich war als Solo Reisende unterwegs. Das Hotel ist top, wirklich top. Und tatsächlich all inclusive. Zero extra Kosten. Außer natürlich man möchte Trinkgeld geben für den extrem guten Service.
Es gibt leider eine Sache die ich bemängele. Die Schnittstellen Kommunikation. Man muss alles jedem nochmal sagen. Viele Kleinigkeiten, nicht tragisch aber schade.
Was mich traurig gemacht hat war, obwohl schwarz auf weiß und verbal kommuniziert: mein runder Geburtstag wurde einfach ignoriert. Nicht mal eine Karte unter der Tür.
Ich empfehle dem gesamten Personal alles ständig doppelt und dreifach zu sagen.
Trotz allem war es ein wunderschöner Urlaub.
Chris
Chris (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月10日
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月9日
Vicky
Vicky (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月7日
Excelente hotel para consentirte
Excelente atención y calidad
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
The staff was so helpful.
Kaan
Kaan (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
Ivan
Ivan (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月21日
Regular
La comida no es buena.
La primer noche no funcionaba el aire.
JOSUE ABRAHAM
JOSUE ABRAHAM (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Love this property is quiet great food great staff, specially pool staff Mr. G and Luis, are the best, they care about everyone and they are very attentive.
Dinners are amazing
I wish they had a bigger gym, but i manage with the space.
Barbara
Barbara (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
My wife and I have been to some really great all-inclusive spots. We chose to celebrate our 15y wedding anniversary here, and I would give it a BETTER THAN EXCELLENT Rating across the board. We searched for even one complaint and couldn’t even come up with anything. From location to food to staff to pools to rooms and even pillows. Our experience was flawless. Did I mention the staff! Attention to personal detail is a top priority here. Thanks everyone! Especially Roberto!🙌
Christian
Christian (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Recomendable para descansar
Yemaina
Yemaina (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Todo es excelente, lugar, personal, ubicación, me encantó regresaría sin pensarlo
VERONICA
VERONICA (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Silvia
Silvia (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Catherine
Catherine (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
super recomendable
excelente todos muy esmerado en dar un servicio excepcional, la comida muy rica,super recomendable para ir en pareja, al ser solo adultos, el ambiente es muy relajado y disfrutable
norberto alejandro
norberto alejandro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月4日
Excenente fin de semana…!!
Excelente, servicio, comida, limpieza y muy bien todo el hotel.
Gerardo
Gerardo (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月4日
Staff is very friendly and willing to help. Food was good! I would only say that the beds and pillows need to be new they were very used and almost uncomfortable. But everything was clean and beautiful
Konstantina
Konstantina (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Sandra
Sandra (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Would visit again, would recommend to family and friends and you. Royal Hideaway Playacar has a well established culture of care. A great place to be while on the Yucatán Peninsula. If you want to get away and relax, this is one of the good ones. Great variety of plants and animals on site. Multiple dining options, theater dining, activities… quiet. Playacar.
Erick
Erick (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月31日
Me gusto El concepto del hotel y que no esta saturado de gente.
No me gusto que en algunos aspectos se ven rebasados y les falta personal.
MARIO
MARIO (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月29日
Roberto Guerra our concierge was always available when needed
Jerome
Jerome (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月27日
Jasmine
Jasmine (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月22日
Let’s start off me and my wife booked the hotel because we read the reviews.
Everything was five star excellent reviews.
I would like to give this hotel one star review and I will explain why.
I don’t know how Nobody mention that the AC not working at the lobby or at the room!
With over 35 degrees It is terrible.
The food is not good.!!
The hotel is very old full of mold and smells bad.
We checked in and checked out after two hours.
Had to book a different hotel.
This hotel not for young people. (25-45)
I hope I helped the next person who see this review.
Roee
Roee (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月22日
.
Daniel
Daniel (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月21日
You can tell at one point this use to be a nice resort. They have let this place really go down. The rooms are fair at best. On the first day I didn’t have water in my room. Then when they got it back on it was brown. The staff is not helpful at all. The reservation system for dinner is not convenient at all and since they don’t have buffet for dinner, you can actually go without if you don’t schedule reservations a day or so in advance… you can get room service 24/7 however it is a very minimal menu. I would not recommend this resort, ever. There are way better options for the same price in Cancun and the surrounding areas.