Uncomfortable chairs & bed. Either hot, cold or both at all times. Poor layout of bathroom made shaving awkward. Breakfast was neither warm nor tasty. Won’t stay at this chain again.
Craig A
1 晚行程
4/10
JAmes
1 晚行程
4/10
真實旅客
1 晚家庭旅程
4/10
This hotel needs some work - the elevators were either broken or on the verge of same, the room was dirty, the air conditioning didn't work properly, and like most hotel chains now, they were short staffed - this is not their fault - it's clearly so the higher-ups at the corporation don't have to lower their generous compensations while everyone else suffers during these challenging economic times. Definitely needs some work!
真實旅客
2 晚商務旅程
4/10
The pool is ice cold. Breakfast is not free, so don't make the same mistake that we made. The room did not have shampoo or even hand soap. There was a dirty washcloth stuffed into the cubby next to the toilet. Hotel is very dated. Barely any support from the front desk. The shower was hot and the bed was comfortable. That's about it.
Robert
2 晚家庭旅程
8/10
Shuttle service was great since we got in so late. Front desk was friendly. Breakfast and service personnel were great. Only 1 elevator was working. Rooms need some updating. We had only gel soap. No regular soap for hands and no hair conditioner.
Mary Jo
1 晚家庭旅程
8/10
Hotel was good we stayed 2 nights as waiting for flight .. we got an early check in and a late check out. Our room was clean , but could have put in more coffee tea ,, etc:
eileen
2 晚行程
2/10
Tanisha
1 晚行程
4/10
Definitely not a 3.5 star as advertised
Jermaine
1 晚行程
4/10
Room was fine, but two of the three elevators were out of service.
Would have been fine, but I felt ill after eating at the hotel restaurant. Probably should have taken the hint that the hotel was fully booked but the restaurant was nearly empty.
Ann
1 晚行程
4/10
The staff were nice and pleasant, but check in process very slow. 2/3 elevators broken, pool broken, sauna broken, 2/5 urinals in bar area broken.
Tyler
2 晚行程
4/10
I booked this hotel for an overnight stay before an early flight. Check in took about an hour with only 1 person at the front desk trying to check in 100 angry people waiting in line. Her attitude was great, though so kudos to her. 2 of the 3 elevators were out of service, so had to climb up two stories with luggage. The room was below average size, and beds were uncomfortable. It is a popular one I guess because you can park and fly there. If you don't have such intentions, avoid.
Vefa
1 晚家庭旅程
6/10
What a bummer that it is so neglected. You can tell it was a nice place in the past.
真實旅客
1 晚商務旅程
10/10
joshua
1 晚行程
10/10
We stay at this Cleveland hotel when we have an early flight out of the CLE airport! They offer a free shuttle to the airport!
The hotel is absolutely 5 star! Clean, beautiful rooms, awesome bar and restaurant! Lotoya, the bartender is soooo awesome! Such a pleasure to be served by her!!
john
1 晚行程
10/10
I had to make a quick detour to Cleveland for a family emergency and arrived at almost midnight. I reached out to the hotel and they had a friendly shuttle driver to me in 10 minutes. The room was clean and very comfortable with the best variety of pillows I’ve had in some time. (Very important!) The next day I again grabbed a last minute shuttle to my rental car. Super friendly staff. The only thing they could do better is COFFEE for the Keurig (my room had tea) or free coffee service in the lobby.
Pamela
1 晚行程
2/10
Meghan
1 晚商務旅程
8/10
Nice stay
Avinash
1 晚行程
6/10
Brian
1 晚商務旅程
8/10
Rafael
1 晚行程
2/10
We paid in advance for a suite. When we got there, they did not have a suite and did not even apologize. We also had to wait at least a half hour for the regular room to be ready even though we got there after 5pm.