Overall, we enjoyed our stay at the hotel, but were quite disappointed in the failure of the air conditioning at the hotel. We brought this to the attention of the staff several times, and a service tech was dispatched to the room more than once in a vain attempt to repair the AC. While the service tech did what he could, and was very polite, the staff at the front desk seemed indifferent to our discomfort during our 4-night stay. Having stayed at Sofitel hotels in Athens, Greece, Washington DC, Beverly Hills, CA, and NYC, I expected more from this venerable chain.
As a side note, the hotel was undergoing renovations while we were there, which resulted in a disrupted experience at the pool.
On a cheerier note, we did utilize the spa, and thoroughly enjoyed our first Hammam, and a massage!