Good staff! So nice and helpful! Good location. 5mins walk to town
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2017 年 5 月 11 日
WEI
Hotels.com 真實旅客評價
8/10 很好
2016 年 12 月 20 日
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2016 年 11 月 25 日
員工很友善,環境乾淨
位置靠近市中心,房間乾淨
Cheng Yu
Hotels.com 真實旅客評價
8/10 很好
2016 年 10 月 30 日
A good location for short holiday
Choy Chow
Hotels.com 真實旅客評價
10/10 完美
2016 年 10 月 8 日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2016 年 2 月 6 日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Great beds
I gave a 5 starts review because I think the current grades do it some injustice.
The beds in this hotel are simply fabulous.
Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road.
The coupon provided in reception makes the breakfast buffet a great deal.
It was too cold for the pool and it is less inviting than the picture they publish.
Ram
Ram (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 13 日
The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.
holly
holly (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 19 日
stephen
stephen (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 18 日
no sleep & no satisfaction
after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request.
Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours.
We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.
stephen
stephen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 26 日
Alice Springs
Nice hotel with a good breakfast
Charles
Charles (5 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 21 日
Welcoming staff spacious and clean room
Mabu
Mabu (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 15 日
Terrible showers
louise
louise (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 18 日
alvin
alvin (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
peter
peter (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 5 日
👍
Matt
Matt (3 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Service and thoughtful attention to providing comfort
Sue
Sue (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Friendly staff, nice location
Raimonda
Raimonda (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 10 日
Thank you for being my gateway to see the beautiful town of Alice. What a wonderful experience. Thank you to the cleaning staff and thank you to reception for going the extra step to gain information for me. You rock
Margaret
Margaret (3 晚行程)
Wotif 真實旅客評價
10/10 完美
2025 年 4 月 7 日
The Mercure was a wonderful stay and would definitely go there again. The staff were friendly and helpful and the place was calm and relaxing. Close to main shopping area and pool was refreshing
Francesca
Francesca (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Loistava sijainti
Erittäin hyvä sijainti.
Pia
Pia (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 1 日
NG Council
NG Council (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2025 年 3 月 30 日
Nous y avons passé seulement une nuit le temps d’arriver de Ayers Rock et prendre l’avion pour Sydney. Avons aimé la nourriture