We arrived to check in at 3, I did the early check in online and chose the hr earlier check in. When we arrived to check in we were informed our room was not ready. OK understandable, technically check-in is at four. So I provided my phone number to receive a text when the room would be ready. By 430 We still heard nothing. Keep in mind This is 30 minutes after normal check-in time. We were on the hotel property this entire time waiting. After standing in a long line to check the status of our room, we were informed that our room had been ready for a while. The hotel attendant was very apologetic in regard to us never receiving our text. However, this delay, put us behind on our evening events. It’s a small inconvenience, but one that I think should be handled. Otherwise our evening at the Hyatt was to Hyatt standards as it is every time we visit this hotel.