4/10 一般
2025 年 11 月 3 日
The room was tired and in need of a refurb. The bathroom was very nice and seem to have been renewed recently but the towel rail wasn't working, a real disadvantage in November, and the small shower head slid down the holder and wouldn't grip, having to use it hand held.
The room carpet has mutiple stains, some of which look to have been there for some time. The bedside tables both had deep scapes on them.
The standard single beds felt quite small compared to other hotels I've stayed in recently.
There were no towels when we arrived in the room at 3.45 so I went and tracked down a cleaner I'd spotted enroute . He said he put them in later but I asked for a towel then so we could dry out hands! No hairdryer could be found either and the highland liquid soap was love3l but reluctant to leave the bottle.
I spoke to someone in reception who said she speak to housekeeping and a full set of towels was sent up and a hairdryer althought I later found one at the back of the cupboard shelf way above my head when I went to put the new one there.
On checking out i spoke to same staff member who reiterated that refurbishment wasn't up to them and went into great detail of how the carpet would be cleaned in November . At no point did I hear an apology that I was disappointed in the room, I had shown her fhe photos I took, which she agreed clearly showed the issues mentioned. I paid £189 for this twin room,definately not worth the money. I won't be back.
Penelope
Penelope (1 晚友伴旅程)
Hotels.com 真實旅客評價
