The hotel has a great location, very convenient for exploring Zurich. However, there are a few things that could be improved.
First, unlike many nearby hotels, there’s no shuttle service from the airport, which was disappointing. At check-in, my first room had a strange smell, but when I went to the lobby, the staff kindly moved me to another room. That was handled well, though I was surprised the rooms don’t have phones, which makes it difficult to communicate with reception.
The layout of the hotel is also confusing. There are many doors and areas to navigate, and during checkout we got lost. We pressed the reception button on the elevator, expecting to reach the lobby, but it took us straight into a kitchen, where we had to ask for help to find our way out. Better signage and clearer directions would make a big difference, as well as ensuring elevators lead directly to the lobby.
Breakfast was another downside—it’s very expensive, especially for someone only staying a short time.
On a positive note, the receptionist from Greece (unfortunately I forgot his name) was outstanding. His customer service was excellent and he really made me feel welcomed.