This stay was an absolute nightmare. Check in was smooth polite desk agent however almost immediately upon getting into the room and somewhat settled I began see things rapidly moving across the floor and walls. The room was infested with roaches. I called the front desk and was told they were completely booked so I could not change rooms and I couldn’t not be given a refund. It was explained to me that the information would be passed along to management. As the night went on it seemed to get worse as they were on the desk, my bag, the head board, in the shower and on the refrigerator. I left at 3am and walked to a nearby gas station and bought Raid because the night agent informed me they was nothing available on site to treat the situation and that there had been other guests before me reporting the same issue. I lost count of how many I killed and got absolutely zero sleep as this went on right up until checkout! The customer service was the one saving grace because the representative I got on the phone was apologetic and promptly took care of securing my refund for the stay. The morning manager was also very apologetic and refunded the cost of the Raid. I have never experienced anything like that in over 20 plus years of weekly travel and hotel stays due to my job. Absolutely horrendous experience
David
David (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 17 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 17 日
Betrica
Betrica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Betrica
Betrica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Betrica
Betrica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
Betrica
Betrica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Betrica
Betrica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Great
Betrica
Betrica (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Betrica
Betrica (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Betrica
Betrica (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 9 日
Bad neighborhood, horrible acoustics
The reason room wasn't very clean, but it was ok. I was impressed with king size bed and room size. Loved the microwave and fridge, but issue was the room beside me and the room above me. These guest were too loud, all night long. I probably won't stay there again, but it serves its purpose.
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Betrica
Betrica (8 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Felicia
Felicia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Felicia
Felicia (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 16 日
diane
diane (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 6 日
Shilanta
Shilanta (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 22 日
Probably the worst hotel I have ever stayed in.
Lucy
Lucy (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 20 日
Add
PeachTea
PeachTea (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 20 日
…,
TISA
TISA (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Naomi
Naomi (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Ms. Murphy has outstanding customer service and carries herself with poise and integrity. She is extremely professional and listens to her guest and treats me with respect.If I had any issues she resolves it with ease. Customer service is a 10/10.