2/10 欠佳
2025 年 8 月 13 日
Disappointed traveler
We were told when checking in that there was no internet or TV reception available. It was after 9 pm and a long day of driving so we were willing to accept that. We noticed that the pool and exercise room were posted with out of order signs. Shortly after getting to our room the fire alarm went off and we evacuated the building. We were able to return to the lobby to wait while the fire dept checked the building and alarm system. The lead firefighter told the manager on duty and spoke on the phone to another manager that they had already discussed with them about the fire alarm system and the problems it had. While waiting in the lobby we heard from other guests that the alarm had gone off at least 3 times earlier and when we asked the night manager if it was going to happen again, he was unsure. At least 3 other guests left the hotel with their luggage during our wait in the lobby. At that point we decided to also leave because of the uncertainty of anything working correctly but more importantly the safety of the hotel.
We had stayed at this location in the past and it had been a very nice hotel. Very disappointed at what happened that evening and what this hotel has become. We have trusted Hotels.com listings and use this app on most of our travels. Now we are unsure whether we should continue to do so.
Also we should not be charged for this room as the hotel was unsafe and should not have been listed on your site.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
