There was a major mistake in the booking at the hotel. I did 2 nights, 29/06 - 01/07 with Hotels.com but wanted to add an extra night for 28/06, I was guaranteed the same room with a sea view and wouldn't have to move for the 2nd part of the reservation. When we arrived there at night, there was no room. Reservations had sent an email to confirm so they were obliged to find us something, eventually after much a to do, we got into a room but then had to move out the next morning so it cut into having two full days there.
I would like to give a 'shout out' to Mariane who was on the reception that night and moved 'hell & high water' to help us. She negotiated one night, compliments of the hotel so in the end, thanks to her, all worked out well.