2/10 欠佳
2024年11月12日
Bad service
When I checked in they said my room wasn’t available and they said to cancel.
I booked a jacuzzi room and they told me they have none. They sent me to a sister hotel they also owned around the corner down an alley which was not even close to what I paid for very very bad experience the hotel was run down smoking in the lobby and the bed sheets smelt like smoke I didn’t sleep at all. The jacuzzi ended up having brown floating stuff in the water the next morning I was so discusted and they wouldn’t refund my money when I left at 7 am all to have to find another hotel super upset especially since after they said they would when hotels.com called they denied the refund don’t go!
garrett
garrett (1 晚行程)
Hotels.com 真實旅客評價