The room is old and not very clean. The towels have some yellow dots. The price is good but I will not have another try next time.
ALAN CHIH-HAO
ALAN CHIH-HAO (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年11月19日
Would you pay $167/night for a no air-con hotel?
Recently we visited Novotel Sunshine Coast for my partner's birthday. I thought it is considered as a 4-star hotel so the quality should be good, but the air conditioner was faulty and didn't work on arrival. After reported twice they still couldn't fix the air-con. By the time it was 9:30 at night, the manager told us that there's nothing they can do and all rooms were not vacant. The temperature in the late November at Sunshine Coast is very hot and humid, the room doesn't have screen doors so leave windows open over night wasn't an option. In the end, my partner insisted that it is not fair to pay full price to the manager, so we got $100 dollars off from the bill but we still need to pay $167 dollars/night for a stinky hot room that supposed to be a 4-star luxury hotel room.
$100 might seem like a good discount, but if you take in to consideration that any budget motel for $70 provides air conditioning then still paying $167 for a room you cannot open up to get air in due to no screens. It’s essentially an over price sweat box and was a horrible experience that will not be remembered well by my partner favourably for his birthday. I would not recommend this place to anyone.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Robyn
Robyn (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Terrible hygiene issue
The bedding was dirty and has bed bugs which caused my skin allergy.
GUANGXIANG
GUANGXIANG (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Better signage needed
Signage to find rooms is minimal and difficult to see at night.
Tap water pressure was weak.
Service was wonderful just the above aspects were a disappointment. The room itself was comfortable but more a 3 to 3.5 star quality. The service from the staff pushed it up to 4.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Absolutely stunning. Couldn’t fault it.
Patrick T
Patrick T (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月23日
Horrible stay
The main area is beautiful and the pool area is great. Checked in thinking fornthe money we paid we will be placed in a decent room. It felt qe cheked into a 2 start motel. Inhave photos of rusty items , the carpets were smelling lile mold and old, dust everywhere and the bathroom was dirty and beds looked like 1970. Lamps were dirty and broken. Terrible experience. For dinner I order food that came one hour and half later. Such a disappointing experience. Not worth the money not worth ever going back there.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月21日
Don't bother staying here
Place was super run down, crappy service, bad attitude. Loud. Understaffed. Not clean, smelled of sewer in bathroom. Just not good.
erica
erica (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Adam
Adam (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Great place to relax and enjoy!
We had everything we needed during our 3 night midweek stay.
The room was set up well and bed was comfortable.
We had enjoyed the walks and wildlife, great food, especially the buffet breakfast with the best coffee from Milano machines. The service was very friendly and helpful. Also nice water activities, like fish feeding and sailing.
Eleanor
Eleanor (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月11日
Too old
Hideaki
Hideaki (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Alan
Alan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Prashant
Prashant (2 晚行程)
Wotif 真實旅客評價
6/10 不錯
2024年9月23日
Was convient as I was staying for a wedding, but was more expensive than it needed to be. I had hair from a previous guest still in my bathroom. There was a full function outside my room, which I wasnt informed about, so my balcony with lagoon views (which I paid extra for) I couldn't use for 1 of my 2 nights stay. Definitely would choose to stay somewhere else next time.
Natasha
Natasha (2 晚浪漫旅程)
Wotif 真實旅客評價
8/10 很好
2024年9月21日
Natasha
Natasha (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月20日
Water activity was good, but found the restaurant male staff to be arrogant when questioned on service. To pool area was to open at 7am but was still being cleaned and serviced till much later. The spar was still not working at 9:30 am.
They had the same menu for lunch and dinner, and it was overpriced and boring.
Kevin
Kevin (1 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024年9月19日
Good stay. Relax. Premises are good.
Richard
Richard (2 晚行程)
Wotif 真實旅客評價
8/10 很好
2024年9月18日
Good promp service for food,, , the old rooms are ordinary..for the money you pay.. they need a make ova
Cristy
Cristy (2 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年9月18日
Joan Crizelda
Joan Crizelda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
David
David (2 晚商務旅程)
Wotif 真實旅客評價
10/10 完美
2024年9月10日
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Laura
Laura (2 晚家庭旅程)
Wotif 真實旅客評價
6/10 不錯
2024年9月10日
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.