We booked this for an overnight family stay due to the pool, the air-con and the proximity to Thorpe Park.
We checked the IHG website the day before to see that the pool was open until 10pm, but when we checked in a 7pm, we were told that the children weren't allowed in the pool after 7pm and that the pool closed at 8pm for adults too, as a result we had 2 very upset boys.
We then went to go for dinner in the hotel, as the website said that "Kids eat free", but the bar staff didn't seem to know anything about the offer, so we had to "prove" it, by showing them the page on their own website. On top of this, the hotel room wall had some sort of red stain/mould across it and the bathroom door was water damaged and warped, so overall not a great stay.