我可否免費取消普拉亞卡海灘度假村及水療中心的預訂，並獲發全額退款？

可以。普拉亞卡海灘度假村及水療中心在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

普拉亞卡海灘度假村及水療中心是否設有泳池？

是的，此住宿設有室外泳池及兒童泳池。

普拉亞卡海灘度假村及水療中心是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

普拉亞卡海灘度假村及水療中心是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

普拉亞卡海灘度假村及水療中心的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：任何時間。退房時間為 12:00。

普拉亞卡海灘度假村及水療中心是否附設娛樂場？

否，此度假村不設娛樂場，但里維埃拉大賭場 (4 分鐘車程外) 就在附近。

普拉亞卡海灘度假村及水療中心店內與附近有什麼好玩？

你可享受划橡皮艇、滑翔傘及帆船等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括排球及瑜伽班。你可享用 SPA 服務，又或在室外泳池中暢泳一番。普拉亞卡海灘度假村及水療中心亦備有私人海灘、健身中心、SPA 服務及花園。

普拉亞卡海灘度假村及水療中心內或附近是否設有餐廳？

是的，此住宿附設 3 間餐廳。

普拉亞卡海灘度假村及水療中心是否設有戶外私人空間？

是的，每間客房都配備陽台。

普拉亞卡海灘度假村及水療中心附近區域有何特色？

普拉亞卡海灘度假村及水療中心位於普拉亞德爾卡曼的海濱，短短 19 分鐘步程可到第五大街，5 分鐘步程即達普拉亞卡爾海灘。旅客都對此度假村的優越位置讚不絕口。

卡曼海灘普拉亞卡海灘度假村及水療中心優惠

Q: 普拉亞卡海灘度假村及水療中心是否設有泳池？

是的，此住宿設有室外泳池及兒童泳池。

Q: 普拉亞卡海灘度假村及水療中心是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 普拉亞卡海灘度假村及水療中心是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 普拉亞卡海灘度假村及水療中心內或附近是否設有餐廳？

是的，此住宿附設 3 間餐廳。

Q: 普拉亞卡海灘度假村及水療中心是否設有戶外私人空間？

是的，每間客房都配備陽台。

10/10 完美

2025 年 10 月 8 日

Very clean room a

Paul (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 4 日

No hay servicio a cuarto pésimo, solo enjuagan los vasos pésimo de ahí en fuera todo excelente

Gustavo (2 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 2 日

Recomendable por su ubicación.

Excelente lugar.

A EDGAR (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 21 日

Nos encanta este hotel

El personal súper amable como siempre, el buffet delicioso, la fiesta del 15 de sep muy bonita, bebidas ricas y rápidas. El hotel muy bonito como siempre, mucha naturaleza, sombra en la mayoría de los especios, buenas actividades. Playa sin sargaso.

Sara (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 24 日

Jessica (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 23 日

Jessica (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 12 日

Emmanuel (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 11 日

Martin (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 30 日

Reef Vacation 7-11-25

It was awesome trip to Cancun specifically Playa del Carmen .Hotel was good not great Shower was cold mostvof the times and somebstuff had normal wear and tear. The Jungle view was Awesome Trees everywhere all types and some marsipuals walking the gardens The Buffet was Great at Chula Vista Breakfast we had many choices from eggs to mexican dishes and chilaquiles and were Delicious with the Salsas on top Tables Poolside make you feel rrally on Vacation. Swimming pools were nice and access to beach was delightful The club upstairs on Fridays was Totally kool with color coded headphones coordinated to the 3 DJs that are playing The Virtual Club is different but awesome experience and the bar tender was quick im making the drinks which help keep the flow moving .The Late Night Snack Bar hit the spot at 1:00 am tacos of fajitas de carne were recommended Alexis the gentleman was a pleasure to talk too and a Good Worker.... Liked thr place and will be returning in the future Thanks Reef Staff

Jose (4 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 21 日

Ok so if your intention is to do all inclusive and dine and drink here i guess its ok. But the food isnt the best let me tell you. If you want to eat anything outside of the resort its like a 30 min walk into town or a taxi ride. The staff isnt the most helpful but we encountered that type of vibe from locals all over playa del carmen. Maybe its a culture thing or an "annoying tourist " attitude. The beach is unswimable right now due to the sargassum thats all over the beaches its CRAZY. We were one of the few who had pink bracelets that marked us as "room onky" guests. The all inclusive foolks wear blue or gold. We were offered to attend a time share presentation in exhange for access to all inclusive for 24 hrs and massages. It was hard to walk put of that meeting and had to dodge 3 people before we were let go so beware of that also.

Veronica (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 20 日

neilyn (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 20 日

The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.

Shady (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 20 日

Naomie (3 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 19 日

The food was very poor quality. The beach was covered with seaweed. The smell was like rotten eggs and they water was chocolate brown. The service and facilities were very nice though. We traveled to Cozumel and stayed there so we could get into the water.

Joel Robert (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 19 日

Todo el staff fue muy agradable y siempre atentos a querer ayudar Santos en el bar de la alberca excelente servicio Griselda, Abel y Antonio meseros del restaurante fueron increíbles

sandro adair (2 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 18 日

The properties gardens and landscaping is so beautiful and very well maintained.

Dante (5 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 18 日

Jose R (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 17 日

A great spot for a friends get together! The staff was very accommodating and fun! We especially loved Moses for the activities and Mauricio at the pool bar!

Emily (5 晚友伴旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 16 日

Disappointed

Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.

David (4 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 13 日

Blanca (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 12 日

Muy bonito y limpio El personal muy amable

Patricia (2 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 9 日

Beata (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 8 日

A wonderful stay!

A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!

Cerian (2 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 7 月 8 日

MARIA (2 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 6 日

John Matthew (5 晚行程)

Expedia 真實旅客評價

普拉亞卡海灘度假村及水療中心

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