I rated all 5 stars for the simple fact that Expedia continued booking despite Sunscape shutting down. However, when we arrived they were able to move us next door to Dreams and our service the entire process and confusion was wonderful.
Mary
Mary (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Loved the location, The beds were comfortable, but the rooms have some underlying conditions. The staff was amazing.
Jeffrey
Jeffrey (6 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 29 日
Staffs are very nice. But resort is Hyatt own. Never go to a Hyatt own resort. It’s a snake pit. Worse vacation ever.
Thu
Thu (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 25 日
Sheroy
Sheroy (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 21 日
Food-Terrible
ATM not working
No entertainment
Front desk service horrible
Noemi
Noemi (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 21 日
Good
Andres
Andres (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 19 日
No dining poor conditions, Told Resort is being torn down in 2 weeks
真實旅客
6 晚家庭旅程
Travelocity 真實旅客評價
2/10 欠佳
2025 年 5 月 19 日
When we book the stay we booked as an all Inclusive, yet when we got there there was only 2 restaurants that we could access. The first meal we attempted to get they were out of almost everything. Very little variety. Was told after we checked in that the hotel would be torn down in two week. In order to make the stay enjoyable we had to upgrade to an adjacent hotel for $600. Room was small and Dirty. The mini bar was filled once and we were told that the service was a one time only fill, even though it was and all inclusive.
真實旅客
6 晚家庭旅程
Travelocity 真實旅客評價
4/10 一般
2025 年 5 月 10 日
This was our third time staying at Sunscape. It was noticeable different from the two previous stays..
The rooms were the same as the other times. The beds are a full size, not at all comfortable.
Only two restaurants to dine at now. In the past it was three. Both are not always open at the same time. Long wait times for dinner and multiple times ran out of food. It was cold many times coming out or on the buffet. Wait times after ordering were long.
Lunch is now a buffet, with cold food on it. Multiple people in our group got the fish at the buffet it was raw. The cheese sauce at lunch was orange water, so runny.
There is no longer anyone offering to bring you drinks on the beach. Room refrigerator is only filled on first day now, if at all. We had three rooms only one had been filled. When we asked the front desk they said it is only filled once now. Two rooms had decent ac but the other did not work correctly. Went to front desk multiple times throughout each day. Was finally moved to a new room on the third day of complaining.
Beach chairs really need upgraded. Most are broken and not enough of them with guests from Dreams and Secrets having access to them. Our drivers said they were trying to do away with Sunscape and extend the other expensive resorts.
The only redeeming quality of this hotel is the beach access. Rooms advertised as beach view and beach front are so close to the ocean.