We have stayed at the HI several times before and always enjoyednour stay, thus time we was placed in a room directly above the ballroom which was hosting a very loud christmas party with horrendously loud music, we didnt know this until after spending a lovely relaxing evening in the spa , went back to our room to have the whole room vibrating and unbearable noise, after contacting reception they moved us straight away, not ideal late in the evening but the issue was dealth with quickly and effectively, hotel is lovely, apart from the spa changing rooms which are always a bit of a mess , very very tired, rusty fittings in the shower and need a refurb