Every single person I met here was so kind. I was here just on an airport layover. I utilized the shuttle service as well. Prompt, easy service, fast check in, rooms clean. I did like having a hot tub to jump in and a small fitness center. (Three ellipticals, three treadmills, some free weights, a bench and a basic cable machine) My room had a "balcony" but it was also close to the freeway and pretty loud with bright lights outside. I couldn't figure out how to close the blinds (I was pretty tired by then) but I did by the morning. I wouldn't pay extra for the balcony is the lesson here. We have stayed before as a family and had a similar, good experience. Beds were also very comfortable.