I am extremely disappointed. We have stayed at Best Western many times and have always believed that as a chain brand, their quality and service are reliable. However, this experience was far below expectations. We came here for a trip, and on the first day, we checked in very late. When we entered the room, there was a sour smell. Since we were traveling with elderly family members and children, we just took a shower and went to bed.
The next morning, we discovered that the toilet could not flush—even a single piece of toilet paper would not go down. We contacted the front desk, but the staff was extremely unprofessional, saying the problem could not be resolved and telling us to use the public restroom instead, without even offering an apology. The condition of the room and the service were completely unacceptable. I cannot recommend this place to other travelers.