These guys are crooks! The pool was beautiful and the pizza was good. Not much else to say about them.. The newly renovated rooms appear nice but the Air Conditioner does not work.... with it on full blast the room stayed at 28°C and sounded like a car in the room (video - turn sound on!), i called for help many times and they finally sent in a technician who made it worse. After this, I called repeatedly for an update and they said they were working on it! I had translator who negotiated a room change which they were not keen on offering. Then the wifi didn’t work for 2 days and they kept telling me they were working on it.. then they told me they were running routing maintenance and knew it wasn’t working. They simply just lied. I documented all my interactions and emailed the manager who didn’t care. I asked for a reply to my complaint email (which they translated to French and printed, I witnessed all staff laughing about it) by the manager before settling the final bill (taxes only - room prepaid), the manager called security who came with their machine guns to intimidate me to pay and get me off the property. Be warned.
Joseph
Joseph (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年3月1日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年2月16日
tarek
tarek (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年1月25日
Ganame
Ganame (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年1月14日
Very nice hotel. It was clean and the room with spacious with a nice view on the nearby river.
Leby
Leby (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月10日
Mohamed Riadh
Mohamed Riadh (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年12月16日
Séjour fantastique
Adolphe
Adolphe (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月28日
Francis
Francis (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年10月2日
Sublime
Magnifique Hotel, chambres rénovées,personnels très accueillants.