General comments for my stays in the past week. The service was good. However, the Room facilities and cleanliness needs to be lift up immediately.
1. Stains and hair found on the sofa.
2. Wine cellar ventilation fan was noisy which woke me up during the night on my 1st stay.
3. Toilet bowl cover loosened.
4. Stains and hair found in a towel.
5. Curtains in the bathroom was dirty.
6. Basin was stained
7. Hair dryer was very dirty and dusty.
8. Stain found on the bed board.
9. There are screw holes in the bathroom wall that were not finished.
Alan
1 晚行程
6/10
Alan
2 晚行程
10/10
Staffs are very friendly and helpful providing suggestions for restaurants and place to go. The room is spacious and the breakfast is also nice with many selection.
The only good thing about this hotel was the location. Upon arrival I was told my room was ready. When I proceeded to the room, I found it unclean with hair all over the bedding and bathroom. I requested reception to come take a look which they did and they had housekeeping replace the blanket and pillows. Housekeeping did not seem happy to do this. The AC is a portable one that is not very strong. I would not stay here again.
真實旅客
3 晚行程
10/10
真實旅客
1 晚家庭旅程
10/10
Excellent location in the old town. Very close to numerous restaurants and bars. Also close to the rover and a short walk to the lake. Our bathroom was dated but otherwise the family room was good. Tight with 2 kids, but it’s Europe. The breakfast was very good and the staff pleasant. The AC was a portable machine but worked well. Overall, great stay with no issues.
Daniel
4 晚家庭旅程
8/10
This hotel was mostly fine. It was in a great (though sometimes noisy at night) location & convenient to lots of places. The bed was fine and the breakfast was okay.
It does say check in is at 3:00 p.m. So when we arrived at about 8:30ish in the morning we weren't super surprised that our room wasn't ready. That was fine. We explained that we'd flown all night and had both had about 3 hours tops of sleep so were just super tired. We went out and explored for awhile and then came back at about 1:30ish p.m. when we were so worn out we just couldn't push ourselves further. The room was still not ready which, again, was understandable. But we explained that we'd go sit in their lounge area and to please let us know when the room was ready.
By about 2:40 p.m., I went downstairs because I was so desperately tired I just needed to sleep and my husband had fallen asleep multiple times on their sofa. The woman at the desk then checked & said the room was ready. I got the impression it had been ready for awhile.
I get that we were early before check in and that it was not the hotel's fault that we'd taken an overnight flight to get to Zurich from the United States. All of that is true - but no effort was made at all to help with even a slightly earlier check in or remember us at all. I just found this to be really disappointing - all 5 other hotels we stayed in in Europe were super accommodating if we arrived a little earlier than check in due to train/bus times.
Rachael
1 晚行程
6/10
Location was great, hotel front staff were great and the hotel had a nice little courtyard and lobby area for relaxing. Room was spacious and fairly clean, various plugs didn’t work though
HOWEVER, the room cleaner clearly helped themselves to our stash of strawberry creme Lindt that we got from the Lindt museum and had a spray of my partners new perfume as they left the lid off. Not bothered about the chocolate or a couple of perfume sprays, but makes you on edge about what else the cleaner has been looking through…
Emma
2 晚行程
10/10
Staff were absolutely amazing
Location was fantastic
Had a great time
John
4 晚友伴旅程
10/10
Excelente estadia, recepção e dependências nota 10
Welinton
1 晚行程
8/10
Perfekt beliggenhed i centrum af byen med masser af gode restauranter og caféer lige i bærheden
Peter
2 晚商務旅程
10/10
The Tower Suite room was rather spacious n there were two bathrooms, two sinks for the Master Bedroom n outside view from our windows looks
Patricia
1 晚行程
10/10
Our hotel stay could not have been better for our 7 night stay. The hotel itself and our room was very clean. We had a Family Room and it was very spacious by European standards. The library, family room, outdoor courtyard offered an alternative space if we didn’t want to be in our room. The front desk staff were very knowledgeable, friendly and helpful. The breakfast buffet offered a variety of options. This hotel is in the heart of Old Town and a 12 min walk to the Zurich HB main train station. There were many options for restaurants in the area. We did find the beds to be a little hard to sleep on. Overall, this is an excellent hotel. We were sorry to leave and would definitely stay there again.
Kathryn
7 晚家庭旅程
10/10
Everything was excellent. We only wish their connected TV worked so we could stream Netflix
Ashley
2 晚行程
10/10
Younghwan
1 晚行程
8/10
Staff were all lovely and happy to help.
The beds were very hard, there was no air conditioning (as there is advertised). The rooms were very hot and you couldn’t sleep with the windows open as it was extremely noisy
真實旅客
3 晚家庭旅程
10/10
Ótimo.
PAULO RICARDO
1 晚行程
8/10
Staff muito agradável, quarto pequeno e café da manhã com poucas opções
真實旅客
2 晚行程
4/10
Bait & Switch
Their website states Free Airport Shuttle which is a non-negotiable when traveling Internationally for us. Although we validated the free shuttle 3 separate times at the Hotel we were charged 90 Swiss Francs when we reached the airport.
We will not be returning and would not recommend this hotel based on their false advertising.
Janice
3 晚友伴旅程
4/10
Lots of construction outside - room was hot and stuffy at night but too noisy to open windows.
Advertises free shuttle to airport - total bait and switch. We requested free shuttle for four at check in and confirmed day before departure. Van took us to the airport and driver needed 90 Ch - called hotel and they said they don’t provide a shuttle.
Would not recommend this hotel other than the location was good.
Very disappointed.