Pool was closed for renovation. Waited 2 hours for water to be delivered to our room because they forgot to put it in our room. 24/7 restaurant was closed when we went down for breakfast. Very short staffed. Expect to wait for everything! I do not recommend this hotel.
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 25 日
This was an overnight stop over trip while I was traveling long distance. I chose this location, in order to make my last leg of my trip shorter. The staff was professional, friendly and courteous. The room was amazing, all you need in one stop. Thank you, thank you.
Kimberly
Kimberly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Jane
Jane (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 3 日
Would not recommend
I normally would not leave a bad review. But this hotels customer service was not good .We booked this hotel because it offered a pool and fun zone for the kids and the rooms looked doable. The rooms were old , from the window was a view of a wall and huge air conditioning unit, dirty carpet and extremely small. The pool and the fun zone were both closed. So disappointing. We decided we did not want to stay there. I spoke to customer service about our disappointment and they didnt handle it professionally, they really didnt care . I requested a refund for the room I added on at check in. They said I could not get a refund...after continuing to tell them of our intire bad customer service experience. I was resonable and willing to cover the cost of one room., If they could please refund at least the one I had addded apon check in..they said yes they would refund one room...We checked out of the 2 rooms 20 minutes after checking in. And this morning my bank shows I was charged for a 3rd room. Very frustrating and it takes alot for me to this point. We ended up staying at the Grand Sierra for the same price and the difference was night and day ...excellent customer service, clean beautiful large rooms and fun zone for the kiddos 😀 Oh and the view is gorgeous.
Michelle
Michelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Saisanjana
Saisanjana (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 14 日
Debbie
Debbie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 9 日
Michele
Michele (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 8 日
Disappointed
The room did not have the room service code needed to order and no one at the front desk could find me help for over 30 minutes. The bed was not very comfortable. The tv only had casting as an option and that didn’t work.
Juliana
Juliana (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Edgar
Edgar (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Clean and comfortable
Enjoyed purse
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Matt
Matt (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 17 日
FRANK
FRANK (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 17 日
Room was fine. Lobby and all common areas reeked of cigarette smoke, which wasn't unexpected since we knew this hotel allowed smoking but still just gross. The room was very hot and despite us turning the heat off it stayed above 72. We had to put the AC on overnight and it was annoying because it would go on and off intermittently and wake us up.
Stephanie
Stephanie (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 12 日
Derek
Derek (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 7 日
Nick
Nick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Aditya
Aditya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
Nick
Nick (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 4 日
Eunice
Eunice (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 4 日
Beau
Beau (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 3 日
Kyle
Kyle (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 30 日
Robert
Robert (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 29 日
Convenient Cozy Clean and Fun Stay in Boomtown
This place is great. It’s right off the freeway and super close to Northstar the casino the hotel the parking and the staff were all great.I came in later than I expected, but the hotel clerk named Danny made check in easy. He even had an extra blanket delivered to my room because I get so cold at night. The check out in the morning was quick and easy and the Peets coffee was clutch so I could get caffeinated and on my way for the day.