I paid with card at the hotel desk and money was taken out of my account for room fee and incidentals 30 seconds later they said it was canceled and tried to re run but being my money was taken once already so had insufficient funds. I than had to pay cash. This was on july 29th. Still aug 8th my funds still show pending and have not recieved them. Why can't i have my money back? Why cant you find in the credit portal on your system my payment and clear it. Unacceptable.
Jonathan
Jonathan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Raymond
Raymond (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 29 日
Very dirty, poorly kept; rooms felt unclean because the carpet was stained and dark from shoe wear,
Jaymee
Jaymee (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
Breakfast was disappointing. No hot food.
Wanda
Wanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Cool
It was a nice stay i was hoping they were going to have egg options for breakfast but they didn't it was only sausages which im not a big fan of but thwy had other options which were ok. I can't really complain because they could have not offered breakfast at all. We got in late so didn't get to utilize anything else but it was an overall good stay.
Tamika
Tamika (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 14 日
Air conditioner in room was so loud I could not sleep. Flying insects in room. Ice machine did not work. I could not use the entry door closest to my room because there was a large group of people drinking and smoking weed right next to it both nights I stayed.
Jillian
Jillian (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 11 日
Meya
Meya (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 9 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Stephanie
Stephanie (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 6 日
Its was alright
First room the bathroom light didnt work, then second room was the A/C was loud. The beds were comfortable.
summer
summer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 27 日
Facility in Need of Major Repair
The facility is old and in need of major repair: painting, replacement- many items taped, curtains torn, towels used for doorstops. It’s dark and dingy.
My bed was comfortable with clean sheets.
Marleen
Marleen (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 24 日
Unclean
Michael
Michael (12 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Debra
Debra (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 10 日
short staffed at desk...can't get help when needed....no one to check me out.....not crazy about 'basement' room
Terrance
Terrance (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 9 日
The photos of the hotel and room are very deceiving. If you take more than 5 seconds to look at anything in person, it becomes clear that everything is dirty and all the work done on the hotel is shoddy at best. There were food wrappers and other trash stuffed between the cushions of the chair and couch in our room. The armchair itself basically collapsed in on itself when you sat in it. There were holes in the walls. Door security devices were barely attached to the wall. Exit signs in hallways were hanging from electrical wires from the ceilings. The water jets in the in-room whirlpool shot out some weird gross residue that lined the tub. There were what looked to be smoke stains on the curtains even though the hotel is supposedly non smoking. The whole property reeked of weed at all times. The pools were not clean.
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 8 日
Run down
Back doors didnt lock i was all night worrying. Hot tub filthy! Did not use. Pillows awful asked for more said only have one. No pillowcase!never go back and told everyone how terrible it was.
elibeth
elibeth (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Paige
Paige (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
William
William (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 4 日
It was ok
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 3 日
The air conditioner didn’t work it was super hot all night, the dust on the walls of the room was thick the sliding door needs work. Oh and the swimming area needs some work also. Stairs to the slide hurt your feet the sprinkler on the toddler side dont work
Pernetha
Pernetha (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Jonathon
Jonathon (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 28 日
Wear & tear is showing in the room. For a short visit it was okay. The ad said pet friendly; to confirm I called and was told there was a $10 per night fee. When I arrived I was told $20. Also no where did it say I had to put a $100 damage deposit down. Still waiting for that to be returned. So all fees were not posted.