very very unprofessional and rude... I booked 10 days stay and paid 100 bucks as a security deposit but they have not returned the full amount and when I asked the reason they told me that I have checkout after 11 am, however that day I have checked out before 8:30 am, when I asked to check your Cam recording of front desk then She told me that we will investigate and let you know, after around 10 follow-up they every time says that they are investigating it,,, really pathetic service. never ever go for Extended Stay America.