The check-in process was a breeze. The attendant at the desk was hilarious and very helpful. Unfortunately, once we got in the room, we noticed some problems. Since it was late, we decided to let it be until the morning. The next morning, we called down to the front desk and told her about our concerns and she immediately sent Regeline (the housekeeper) and the maintenance man to the room. Although both were able to help resolve our issues. Regeline definitely made sure we were settling in fine.
I also wanted to point out that the coffee machine should be cleaned out more frequently. When we checked in, it stated that it needed to be clean. We saw it again the next day in the morning and it still said the same thing. It wasn't until the evening, we asked the person who checked us in the previous night about it. She was surprised that it hadn't been clean and cleaned it right away.