Air conditioning is hit and miss depending on the room you are staying in, only 1 lift working currently and staircases between floors poorly signed
Neil
4 晚商務旅程
6/10
Obianuju
1 晚行程
2/10
Air con was not working. Called the staff to fix it but they never came to have a look. Room temperature was 26 degrees, couldn’t sleep for all night, soaking in sweat. Really dissappointed
Ihsan
1 晚家庭旅程
8/10
真實旅客
1 晚行程
10/10
Natalie
2 晚行程
8/10
dale
1 晚行程
10/10
Abiodun
1 晚行程
6/10
Nabeela
2 晚家庭旅程
6/10
Check in on arrival fine, room was okay but cleanliness standard should have been better, red stains on carpet, telephone very dirty and not clean, AC not working and required a room change but again not able to reset the temperature. Beds were comfortable and clean shower
Kulveer
1 晚家庭旅程
10/10
Joshua
1 晚行程
2/10
The first room 521 had a leaking ceiling and second room air con was faulty and kept turning to high fab at 28 degrees so it was like a sauna. We were offered a fan bit fan did not blow out cold air snd was faulty. Evie the manager was made aware and replied at 3am.
Satwinder
1 晚家庭旅程
8/10
Always a nice hotel
Maxine
1 晚行程
8/10
Check in was quick and easy but our room key didn’t work which was frustrating having to go back to get that sorted.
The mattress was quite hard and the pillows very flat, just not to our comfort, but everyone’s different. The room was very spacious and clean.
For the standard of the hotel it’s a real shame the coffee available in the room was very low standard instant coffee. Would have expected a small coffee machine in the room, but as they have a paid for coffee machine in reception that seems a money making trade off.
The pool area was great and a very nice addition to the stay.
Ella
1 晚行程
10/10
Good hotel very convenient for M25.
Ian
1 晚商務旅程
2/10
Worst 4* I’ve stayed at with no robes could bite ant £12.50 per robe. No room slippers. air conditioning was not working had get fans, pool staff were rude. Children wanted to leave. Had to pay for water £2.50 per small bottle.
真實旅客
1 晚家庭旅程
10/10
Our stay with 3 children was amazing. The Queen bed room was very spacious, clean and quiet. The children couldn't stop gasping at how great the room was as well as the softness of the pillows and bed. Even though we only stayed for one night to attend a birthday parry in the hotel on the Friday, the experience was top notch and we would be back for sure.
Also, great breakfast that's absolutely worthy of the additional price. There are great full English options. My children don't always enjoy hotel breakfast but they couldn't stop going for more as things like tje scrambled egg was a great noble meal.
Fayemi
1 晚家庭旅程
10/10
Aaron
1 晚行程
10/10
Christopher
1 晚行程
8/10
Christopher
3 晚家庭旅程
10/10
Soheil
2 晚家庭旅程
2/10
Dirty, unprofessional and underwhelming experience not fit for a 4* rating 2* would be more appropriate
Jonathan
2 晚行程
10/10
Andrea
1 晚行程
6/10
Helpful breakfast staffs. The front desk staffs were very helpful as well