We booked this hotel because we wanted to prioritize comfort for my family of 6. This hotel chain has really good ratings so we thought it was a safe choice. Boy was I wrong. The hotel room layout was great but the pull out couch mattress was so bad, you could feel the springs poking through. There was no sheets or bedding. The mattress looked really worn. The room was muggy and hot. When we turned the Air conditioner on, it would work then turn off and not turn back on till the temperature reached 75. With 6 people in the room I can’t begin to tell you how uncomfortable this was. Especially after a 40 hour drive to Seattle and 86-89 degrees outside. On day 2 we spoke to the front desk clerk and she basically said there was nothing she could do, her maintenance guy was gone for the day. They were going to switch us rooms but the other room ran exactly the same. So she said she could give me breakfast vouchers as courtesy for the inconvenience. Needless to say we spent another miserable night and checked out the next day. We didn’t sleep all night and cranky kids are not fun. We returned the breakfast vouchers.
I expected way more out of a hotel like this for the price. I will not be staying here again.
The staff tried but they just could not help. This ruined our vacation as waking up exhausted without sleep and trying to get up to go site see is impossible.
Wendy
Wendy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Fantastic service and wonderful staff.
This was one of the best service experiences I have had in at least 20 years. The manager and staff were courteous and friendly, resolving all requests quickly and politely. Would absolutely recommend staying here to other families. The room was spotless and quite large.
Dennis
Dennis (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Teresita
Teresita (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Lawrence
Lawrence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Great service and cleanliness.
Lawrence
Lawrence (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 13 日
Seehyun
Seehyun (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
I really enjoyed our stay. Only thing was the restaurant food wasn’t so good and for the price they charge. Was not worth it. Other than that everything was good
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Kirsten
Kirsten (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Super nice
Great room with style and unusual shape and design. And high ceilings
. Loved the coffee bar with small sink. Also liked the desk with charging station. Clean and modern. Even had a small restaurant off the main lobby.
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 12 日
Marlon Antonio
Marlon Antonio (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 11 日
Very quiet area of town, parking was easy and free. Front desk guy was so kind.
Easy stay.
Sarah
Sarah (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
I highly recommend this hotel. It is very clean, the staff are excellent and the room spacious. It’s in a very nice area.
Helen
Helen (1 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Clean, spacious, convenient, staffs are friendly and helpful.
Minh-Hieu-Nghia
Minh-Hieu-Nghia (19 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 17 日
Steve
Steve (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 13 日
Steven
Steven (1 晚行程)
Orbitz 真實旅客評價
10/10 完美
2025 年 4 月 11 日
It was a nice convenient area for my family and I. Easy parking, staff was friendly, and it was close to one of our favorite restaurants! Definitely would give this place a try again if I come back to the city.