The hotel itself is stunning and the location is fantastic. The staff are also very friendly.
However, when we arrived there was a bodily fluid stain on the bathroom blind and blood stains on the bath mat, both of which we had to ask to be removed/stained. I was very disappointed as this is a 5 star hotel. But the real issue was the shower temperature. The inconsistency of the shower temperature meant no matter what it was set to, every 20-30 seconds it would run scolding hot for around 15 seconds and then run freezing cold, meaning for every minute of being in the shower, only around 30 seconds was a normal temperature. I had to move out of the water each time it went hot/cold which meant longer in the shower and more water wasted. I informed a lady on reception, who was lovely, but explained that this is what happens when you shower at peak times which I don’t think is acceptable for a 5 star hotel. We were also woken up at 8:50am on Saturday morning for housekeeping. I never been woken by housekeeping before as I would never think to put my DND sign up before 9am, especially on a weekend. I feel this is very unreasonable.
I do feel like if you’re desperate to stay here, book direct as I do feel you are given a subpar room with a 3rd party booking system.