Rubbish hotel, terrible service attitude, will never stay there!
z
z (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2018 年 10 月 8 日
wei
wei (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 30 日
Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere
KENT
KENT (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 21 日
Worst hotel stay
Poor service and welcome. Asked for a room not on the ground floor, and as I didn't want to become a rewards member they said "sorry, the 2 upper floors are for members only".
This is the 1st time I have been poorly treated. People were loud in the hallway through the night. Around 7pm a girl was running around begging for help. Scary! Never again! Avoid!
Alexander
Alexander (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 20 日
Cathy
Cathy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 19 日
Cathy
Cathy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 14 日
Steven
Steven (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Good but..
Outside of all the hair and random gunk I had to clean out of the shower, it was a great hotel.
Jody
Jody (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 29 日
Mohamed
Mohamed (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 28 日
Sad the pool was out of order
Overall, our stay was good. The room was decent and we slept well, but we booked this room because the hotel advertised a pool and the pool was out of order the entire weekend we stayed there so we were disappointed on that aspect.
Michele
Michele (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Woody
Woody (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Derrick
Derrick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
On a Happier Note
We really enjoyed our stay we appreciate the friendliness and the hospitality. Our only mishap was the drain in the bathroom would not plug up so that you can enjoy a bath. We did report that to the front desk and he just had said thank you for letting him know, that was room 203. The tables in the cafeteria were wobbly, but it was a beautiful place to stay clean, friendly and comfortable and we appreciate that.
LaBreeska
LaBreeska (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Heather
Heather (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 30 日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Great breakfast buffet. Rooms were nice. Refrigerator didn't seem that cold and not sure to make it colder. Only issue was the night light in the bathroom reflected in the mirror right where I was sleeping on the left side of the bed.
Ken
Ken (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Best Hotel In Years!
Greatexperience. I don’t usually go to hotels because you never know how clean they are or what pest they have. Took the family here for July 4th weekend. This was amazing. Great customer service, insanely comfy bed and the breakfast was good as well. Each time I go to Cleveland, I will be staying here!
Shamar
Shamar (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Alway
Charles
Charles (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Go to hotel
I have stayed here many times. Always clean and comfortable. Good places to eat. Close to the airport. Very friendly staff. I love Holiday Inn Express’s beds and breakfast.
Charles
Charles (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 1 日
This is a very convenient hotel near the airport.
Kevin
Kevin (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 30 日
The Property Was Great. The staff was awesome. The rooms were good. The only thing that I didn’t like was the pillows were not firm enough. Everything else was good.
Ana Dela
Ana Dela (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 27 日
PATRICK
PATRICK (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Staff was friendly. However, there isn't much parking space. The property was clean and quiet.