What gave the hotel 4 stars instead of 5 since that math doesn't add up with how I rated everything else, was the restaurant and later an awkward moment.
I like the idea of being able to eat at the hotel where I am staying and the grilled Mediterranean seabass and vegetables I ordered was almost inedible. The fish was very dry to the point of having to scrape it with my fork out of the skin. I was very hungry or I would not have eaten it. I did not eat the vegetables because they were so dry and chewy that you basically had to swallow them whole. I gave up and went to bed, tired & miffed that 46€ had left my pocket and I was still hungry.
The awkward moment was at checkout. I have been told by many Italians not to tip or only leave a minimal tip since employees are salaried. I was very surprised upon checking out when I was asked if I would like to leave a tip and it was pre-printed on the signature receipt in increments of 5-15%. I was then told I was also welcome to leave nothing. Of course I wound up leaving a tip, yet felt embarrassed at the same time (and I had already done some individual tipping). The reason I went ahead and did that was the amazing help from the concierge, Mario, who with his exuberant and passionate Italian energy made anything you asked for feel like fun. The bartender, Fabrizio, was very knowledgeable, talented and a joy to watch in action.
The doormen and bellmen were very helpful and the breakfast staff as well.
Mixed feelings on the remodel.