When we arrived the key wouldn’t work waited 1hr to get in room batteries on door had to be changed once in filters were hanging from the air conditioner electrical plugs had no cover, microwave no handle to open, multiple cabinets missing handles, tv in living room did tv not work,
Latoya
Latoya (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 14 日
Bookings.com is AWFUL
No one was at check-in. We’d called ahead to make sure we could get in our room because we had a wedding. She ended up allowing us to but copied my and my husband’s drivers license before allowing us to stay in the room. Then she wouldn’t give it to us the next morning. In today’s world of fraud this is very troubling. The room had cracks and the walls, mold in the bathroom and was not very clean. We had no choice because we had to get to the wedding. When I called bookings.com the next day for help with my $450 Gaylord reservation the next night, I was hung up on, called back and never got a person, and no messages were returned that I submitted online. I am not getting the emails with the pins, so I cannot access anything. This hotel service is horrible- the only reason that we use it is because it gives us Sounthwest points but we are looking for another card and airlines just because this hotel partner is HORRIBLE!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 11 日
Moldy and Musty
The room had mold smelt very musty. They have moisture issues.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 10 日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 5 日
Odetha
Odetha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
check in was super easy and quick hotel was quiet and the room had a full size fridge and little kitchenette which i didn’t realize upon booking which was super cool. it was a great value and a comfortable stay.
Kimberley
Kimberley (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 1 日
Won't be back
The supposed queen bed was a full size bed which my feet hung off of. Also they charge a deposit and charged my card and extra 150 for makeup on two towels! I stayed 2 nights. Plus they already have my 100 deposit.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Damon
Damon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Everything
真實旅客
15 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 27 日
Douglas
Douglas (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 24 日
Worst hotel ever
Manager (Patricia) was very rude, hung up in my face after I got charged for a room I didn’t even check into. Service was terrible !!!! Would not recommend this hotel. Manager wouldn’t give me her full name to even call someone higher than her. She stated she was the GM & hung up mid conversation.. The worker the night I tried to check in my hotel lied about me being rude when I was very patient the whole time & nice. My card was already charged for a room I didn’t even get to see yet, I left to put the deposit on my other bank card came back, he needed my boyfriend ID, so by that point I just said forget about the room. Had to wait till Monday to get my $80 refund back & manger was terribly RUDE & TOLD ME she couldn’t do a refund but ended up doing it at at the end of the day. It literally was that simple from the jump. I’m not a rude person so I expect the same in return giving the fact IM SPENDING MY MONEY WITH YALL. It’s a never again for me I’m sorry
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
jacob
jacob (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 17 日
The hotel is very dated. No USB port for phone charging. I didn’t like that they took a deposit they would take three business days to return.
Chad
Chad (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 15 日
Ok for value
The check in process was a bit slow compared to other hotels, front desk clerk not very friendly but was not rude either. I read a bunch of reviews before choosing this hotel as we stay in hotels often and if it is somewhere I haven't stayed I would like at least some understanding of what to expect. I read so many 10/10 reviews and this was not that. I would rate 6/10. It has many repairs and updates needed. The bed was ok enough and the bathroom fairly clean for the price but definitely not a 10/10.
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 27 日
10 stars, Welcoming and safe experience
Everything was awesome. The staff, manager, Front Desk, Cleaning crew and other guest were very friendly and kind.
This is an amazing hotel. It deserves 10 stars. This is our 2nd time here. I highly recommend to everyone who wants a welcoming and safe experience.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Peaceful
Nice n quiet
PATRICK
PATRICK (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 13 日
Ashlei
Ashlei (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 25 日
Crystal
Crystal (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Itwa svery good stay for sure next time I'll be staying here
MORITZ
MORITZ (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 14 日
Bonita
Bonita (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 11 日
Business review
Odor in room, heater was either on/off no middle temperature, appliances were very outdated.
Staff was very friendly, bed was comfortable, and unbelievable water in the shower. Overall decent hotel