I’ve been waiting to hear back from management or from hotels.com since Monday. We had to switch rooms because of stains on the beds. The only room we were allowed to switch to had peeling paint, a failing air conditioner which had the floor saturated, and bugs in the bed closest to the bathroom. I requested a refund or complimentary stay for the next time we traveled to Philadelphia and have yet to hear from anyone.
Michael
Michael (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Cassandrè
Cassandrè (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Beds were fine.
Breakfast had everything you wanted. Very tasty.
Richard
Richard (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Andrew
Andrew (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
Ri o
Ri o (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 11 日
andrea
andrea (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 9 日
Ross
Ross (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
So so
Just your basic with some issues. Check in extremely stressful when required to give CC twice after my bank confirmed the 1st charge. Worked out in the end, but should have been more seamless. Also 1 elevator out the entire week. No evidence of any effort to get it back on line. Lobby area under renovation and fitness area closed. Would have liked this info up front. I was counting on fitness room. Refrigerator noise kept us awake the 1st night. Replaced and fine after that. Took 3 coffee makers to get 1 in room that worked.
Cathy
Cathy (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Albert
Albert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 25 日
Vicki
Vicki (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
It was great.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 14 日
Jacqueline
Jacqueline (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
sheldon
sheldon (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 25 日
Okay
The staff was welcoming, friendly, and responsive. Location was convenient for the activities planned that weekend. I deducted "stars" for the following: (1) Parking was limited as I think the hotel may have been sold out; (2) Only one of two elevators working; and (3) My bathroom wasn't fully cleaned when I checked in - tub wasn't scrubbed and it looked like the bath mat was used. Staff responded and sent someone up to take care of this.
Zena
Zena (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Nada
Melvin
Melvin (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Clean and friendly
Gilbert
Gilbert (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 8 日
Mark
Mark (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Nashea
Nashea (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 2 日
The staff from the front desk are unprofessional, and not friendly at all not simple courtesy like to answer Good Morning or Good afternoon.
Very bad