Elevator out of service, staff couldn't say when it would be serviceable again. Checked out after 1st night. We are a retired couple with heavy luggage with no available help lugging them up 6 flights of stairs.
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月4日
Broken elevator, unethical practices
We were contacted via phone about 15 minutes prior to our arrival & told the elevator was not working & they could not move us to a lower level. Because it was so late in the day, we felt it would be too difficult to book another hotel for our stay.
Upon arrival, it appeared that the elevator had need non-functional for quite some time & they indicated that they weren’t given an exact date for repairs to be completed. They did offer help getting our luggage to the 3rd floor for us. We are in our late 60s & early 70s so appreciated the help. Our stay was to be for 4 nights.
The next morning we checked again about when the elevator would be repaired & we’re told again they had no date for the repairs to be complete. We decided to cancel the remainder of our reservation & got a refund.
Pamala
Pamala (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月7日
The hotel was nice. Front desk was very professional and courteous.We stood there two nights. The first night we had no a/c. Two visits from maintenance who advise us to allow time for air to work. The A/c never came on..it was very warm and uncomfortable the whole night. The following morning upon leaving the Hotel to visit family we inform the Front Desk clerk who was very helpful.she advise she will get the top maintence to go up to our room to check on A/C. When we got back to the hotel that evening we had a,/c. Another minor problem was the water pressure of the shower was low.m
Randy
Randy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Sarah
Sarah (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
No frills one night stay
The room was OK. Clean throughout, comfortable bed. Could not adjust the thermostat, so we were cold out entire stay. Shower head gave but a trickle of water, so showers took longer than they should have.
Kathy
Kathy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Convenient location. All employees were nice. Shout out to Kelly at front desk…very helpful and always smiling!
linda
linda (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月19日
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Tricia
Tricia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Shannon
Shannon (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月15日
fix the disconnect between hotels.com & the hotels
As already discussed with the previous agent all through the night, Hotels.com show that they had availability then we went to check in after reserving the room. They had no available rooms whatsoever and it’s hard for me to even write this properly because my cousin and I have stayed at the candlewood before and we’re very familiar with the staff and they’ve always been great to us, howeverthey have we’re so overbooked and they felt so bad because we ended up having to sleep in the car actually reading didn’t get any sleep. We just stayed in the car. We’re exhausted for cranky. We don’t feel well and once again there was a disconnect between what Hotels.com showed and what the actual hotel had available that would be the third time in the past three weeks that that has happened to us and it’s not fun and it’s very frustrating.
Taryn
Taryn (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
Worthless employee working the front desk
There was a black man at the front desk that was worthless for your business, was watching phone mybe TV. We waited 20 minutes to get in our room 125.
Roy
Roy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
Large room
mike
mike (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月27日
Timothy
Timothy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
Tatiana S
Tatiana S (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Tatyana
Tatyana (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
Rooms are spacious! Not 3 feet between the lower end of the bed and dressers. Nice desk area, full size fridge, full size micro and decent coffee maker! Will stay here again!
David
David (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月20日
Steven
Steven (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月8日
They did not Clean The Room Once In Four Days
Denis
Denis (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Virginia
Virginia (12 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年7月31日
Convenient and nice place
Our stay was pretty good. Everything as fine except the elevator was not working during our entire stay.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年7月29日
The hotel was nice but could have been cleaner. The staff was nice.
Otis
Otis (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月23日
Diane
Diane (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月22日
Just adequate for last minute accommodations
Housekeeping didn't clean or empty trash in the room the 4 days I was there. Front desk staff did offer to carry luggage by stairs to second floor since elevator was broken. Front desk staff were friendly. Front entrance doesn't look like the photo. Sidewalk at entrance was painted black, not clean. Random plastic chairs were on the sidewalk. Business center out of date. Needed fresh carpets, paint and trim repairs, plumbing repairs.