This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Jason
Jason (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
Ardie
Ardie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月10日
Wonderful property and spacious villas. We can’t wait to go back.
Eric
Eric (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月1日
Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy.
Two tiny things that could use some improvement:
1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too.
2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon.
Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Nathalie
Nathalie (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月25日
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Anjalee
Anjalee (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月17日
Monica
Monica (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月12日
Marvin
Marvin (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年4月2日
great place we had fantastic time
we were in 4 bedroom pent house it had everything you need for big family vacation
Yasmeen
Yasmeen (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年2月9日
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Carrie
Carrie (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年8月13日
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
John
John (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年5月31日
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Natalie
Natalie (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2021年4月4日
Precios elevados para el servicio otorgado
Muy buenas instalaciones
El personal amable.
La observación es que el personal necesita más atención a cliente.
Alimentos en general bien.
Los precios son elevados para la relación calidad/servicio