In the heart of the city, The Queen at Chester Hotel, BW Premier Collection offers a tranquil retreat with breakfast and dinner at Kings Quarters. Unwind by the fireplace in the lobby or take in scenic views from the garden and terrace. With free WiFi, helpful staff have left guests feeling well taken care of.
The Queen at Chester Hotel, BW Premier Collection puts you just a 5-minute drive from Chester City Walls and Chester Racecourse. Guests looking for a bite to eat can check out Kings Quarters, which serves breakfast and dinner. A bar/lounge, a terrace, and a garden are other highlights at this Victorian hotel. Fellow travelers love the helpful staff and breakfast.
At a glance
DONE
Hotel size
218 rooms
Arranged over 7 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets allowed*
Service animals welcome
Specific rooms only, restrictions apply*
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered onsite self parking (GBP 15 per night)
DONE
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
24-hour room service
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fireplace in lobby
Banquet hall
Outdoor furniture
Victorian architecture
Accessibility
Elevator
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
Connecting/adjoining rooms available
Special features
Dining
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
Here's the breakdown, no surprises
Optional extras
To-go breakfast is offered for an extra charge of approximately GBP 16.95 per person
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cribs/infant beds are available for GBP 15.0 per night
Rollaway beds are available for GBP 30 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 50.00 per pet, per day
Parking
Uncovered self parking costs GBP 15 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester
Frequently asked questions
Are pets allowed at The Queen at Chester Hotel, BW Premier Collection?
Yes, pets are welcome. There's a charge of GBP 50.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at The Queen at Chester Hotel, BW Premier Collection?
Yes. Self parking costs GBP 15 per night.
What are the check-in and check-out times at The Queen at Chester Hotel, BW Premier Collection?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at The Queen at Chester Hotel, BW Premier Collection and nearby?
The Queen at Chester Hotel, BW Premier Collection has a garden.
Are there restaurants at or near The Queen at Chester Hotel, BW Premier Collection?
Yes, there's an onsite restaurant, Kings Quarters.
What's the area around The Queen at Chester Hotel, BW Premier Collection like?
The Queen at Chester Hotel, BW Premier Collection is in the heart of Chester, a short 1-minute walk from Chester Station and 16 minutes' walk from Chester City Walls. Travelers say the area is walkable and good for families.
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The Queen at Chester Hotel, BW Premier Collection Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Breakfast
Location
Bathroom
Lobby
Train station
Food
Bar
Bed
What guests liked
Breakfast was consistently described as very good, excellent, and brilliant with a great selection of options. (78 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Aug 14, 2025
Very enjoyable stay - a hotel with a lot of character
Verified traveler
1-night trip
8/10 Very good
Aug 31, 2025
Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .
Nicola
Nicola, 1-night trip
10/10 Exceptional
Aug 23, 2025
Lovely hotel recently renovated and what a massive improvement. Bar and restaurant areas really nice and bright and open plan.
Chris
Chris, 1-night trip
8/10 Very good
Aug 17, 2025
the Queen Hotel, Chester
Nice old hotel next to the train station and Chester city centre.
Verified traveler
3-night trip
10/10 Exceptional
Jul 27, 2025
Great place to stay anytime your in Chester very good for a race weekend loved this hotel
gordon
gordon, 2-night trip
10/10 Exceptional
Sep 1, 2025
Fabulous day
Fabulous hotel, just located opposite the train station. We stayed for two nights 2 adults and four children. We visited the zoo and the bus stop is just over the road from the hotel which is convenient with four children. Catered well for our 11 year-old coeliac grandson. Staff really friendly and rooms lovely and comfortable. Had a great stay and wouldn’t hesitate to stay again if visiting Chester.
Gary
Gary, 2-night trip
10/10 Exceptional
Sep 1, 2025
Excellent stay
Excellent service. Comfortable room. Lovely breakfast. Nice and relaxing ambience.Particularly Ellis from Housekeeping was really helpful and professional. Nisha on Reception gave a fantastic welcome and was very friendly and helpful. The lady with the long ponytail at Breakfast was so helpful and welcoming.
Thank you.
Verified traveler
2-night trip
10/10 Exceptional
Jun 22, 2025
Had a lovely time staff were lovely so was the hotel
Stephen
Stephen, 2-night trip
10/10 Exceptional
Aug 12, 2025
Very nice
Glenn
Glenn, 1-night trip
10/10 Exceptional
Jul 17, 2025
Great stay in Chester
Great experience, staff very friendly and welcoming. Room comfortable and clean. Breakfast very good. Great location across from train station, 10 minute walk into centre.
Elaine
Elaine, 2-night trip
10/10 Exceptional
Jul 15, 2025
Staff very professional,helpful &courteous.Ideal for travel be it by train,taxi or bus
Patrick
Patrick, 1-night trip
10/10 Exceptional
Jul 5, 2025
Brilliant weekend
Perfect from start to finish. A lovely hotel and great location for train station.
Ben
Ben, 1-night trip
10/10 Exceptional
May 27, 2025
Great hotel staff super friendly everyone was very welcoming woukd definitely recommend right infront of the station too.
Mohamed Yusuf
Mohamed Yusuf, 1-night trip
8/10 Very good
May 22, 2025
It was an awesome stay, beautiful stay. Close to all important sites
Bhanu Priya
Bhanu Priya, 2-night trip
10/10 Exceptional
Jul 6, 2025
Vacation
Stop over on way to Liverpool and beyond
Patrick
Patrick, 1-night trip
10/10 Exceptional
May 25, 2025
Fantastic hotel! Great location. Great service…
Chris
Chris, 2-night trip
10/10 Exceptional
Jun 12, 2025
Very enjoyable and good location by the railway station for our luxury trip to Carlisle on a steam train. Reall y enjoyed Chester and Carlisle Cathedrals and walking the wall in Chester.
Pam
Pam, 2-night trip
8/10 Very good
May 8, 2025
Easy to find , has parking and helpful staff
David
David, 1-night trip
10/10 Exceptional
May 26, 2025
Lovely building with lots of character and cute cat. Comfortable room with nice bathroom.
Mairi
Mairi, 3-night trip
10/10 Exceptional
Jul 22, 2025
Lovely hotel
Loved staying here, very clean and tidy and great for the kids. Lovely breakfast and evening meal in the restaurant. Nice and quiet and a fantastic location.
Only downside was the lift wasn’t working. Managed fine up two flights of stairs but with the kids and their many bags it would have been easier in the lift. And there was a slight gap under the shower screen so the bathroom floor ended up a little wet after a shower.
Verified traveler
1-night trip
10/10 Exceptional
Apr 22, 2025
Queen Hotel perfect
Chester is a lovely place to stay but staying at the queen hotel makes it just perfect
farrah
farrah, 1-night trip
10/10 Exceptional
Jun 4, 2025
Lovely stay .
Plea
Michelle
Michelle, 1-night trip
10/10 Exceptional
May 17, 2025
The Queen Hotel Chester
A very good experience and I have stayed at this hotel before
Anthony
Anthony, 1-night trip
10/10 Exceptional
May 5, 2025
All good
We really enjoyed our stay. Very good breakfast.great location