When we first arrived, a sign was posted a reception to call for a clerk. once they arrived we checked in no problem. once we got to the room, it had a musty odor. upon inspection, the floors had stains, cigarette burn on the couch, ripped curtains. i opened the cabinets to find them bare. we requested a kitchenette to cook while we were away. nothing to cook with or eat on. went back to reception when they told me they don't provide anything we are supposed to bring our own. they also don't clean your room. you are expected to take the trash to the dumpster and continually go to reception to request toilet paper and other things you need. my room was next to the elevator...think they forgot sound proofing. everytime it was used I was awakened from my sleep. although the staff was nice, it felt like i rented an apartment not a hotel room, i shouldn't have to go get my own supplies or take out my trash. it was in the listing that kitchen supplies would be provided and room service daily. it's obvious there are a lot of people living out of the hotel, but that should not stop them from providing correct customer service to those who are not. would not stay there again.