2/10
The customer service was great!
Cleanliness and upkeep needs a lot of work. We checked in at 1:45am, opened the door to our room, the room was 90degrees and had a bad smell. We turned the air on right away. Went into the bathroom to find it very dirty. Ring around the toilet, no toilet paper, nasty toe nail clippings on the floor.
They switched us to a different room where the air conditioner didn't work that well. We decided to go back to the original room so we could at least sleep in air conditioning.
We would have went to a different hotel but we were so tired from driving from Chicago so we toughed it out.
Hotels.com i think you should do better with selections that aren't this bad.
真實旅客
1 晚行程