Everything was excellent except for the bathtub where the pipe was clogged and the water was accumulated very soon.
Vera
Vera (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 14 日
ZHILONG
ZHILONG (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 6 日
Juan
Juan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
Bien, solo que la válvula del shower no funcionaba y fue hasta el siguiente día que la arreglaron. También pasó que me desaparecieron mis AirPods el último día además que el aeróbico de limpieza dejó las sábanas sucias tiradas en el piso. Ojalá y mejoren en estos aspectos.
Jose Manuel
Jose Manuel (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Treated well
After a very frustrating and long drive, I was given excellent service and even treated to a complementary nonalcoholic beverage at the piano bar plus another beverage at the sports bar. The staff were friendly and kind.
Silvia
Silvia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
Gustavo
Gustavo (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 1 日
El servicio es bueno, sin embargo, las intalacio es son viejas, el internet fallo, las llaves de acceso fallaron, reserve una habitacion superior y realmente no se notaba la diferencia (piso bajo, vista al estacionamiento, mobiliario viejo, pantalla TV chica)
Gonzalo C
Gonzalo C (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 30 日
Diana E.
Diana E. (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 27 日
Won't be saying here again
I was there on business and the hotel almost intentionally tried to make life difficult. At check-in and throughout the entire stay the front desk seemed overwhelmed with long lines and not enough employees checking in. There was no urgency or attempt to make customers feel better. When they made a mistake like not programming Keys correctly guests were made to go to the back of the line and wait all over again. I reserved a sweet with tables so that business colleagues could come work with me and they made the process difficult on my guests, interrogating them and checking IDs regularly. My colleagues also told me that when they tried to park at the hotel they were told to leave because they were not guests of the hotel.. customer service was mediocre to bad. Price is atrocious at $16 for a cocktail at the bar. The included breakfast and lunch wasn't worth being free. My room, the public areas, most all aspects of the hotel are incredibly dated, very simple and not what I would have expected for the area for prior reviews. And then finally their insistence to follow rules even when they're inconvenient and not in their best interest was obnoxious. I simply wanted to take a cup of coffee from the buffet which was free to my room and they wanted to charge me $10 to leave with a cup of coffee. I was welcome to stay and eat an entire buffet breakfast for free, or pay $10 to take a cup of coffee away.
Jon
Jon (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Estadia muito boa com ótima localização
Alexandre
Alexandre (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 25 日
Bernardo
Bernardo (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Joni
Joni (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
IAN HIRAM
IAN HIRAM (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Silvia
Silvia (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
HENRY
HENRY (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 21 日
Personal de Seguridad nefasto.
El personal de seguridad NO tiene principios ni educación, ponen a personal de seguridad para salir al area de piscina o alberca y prepotente le piden a uno su nombre y numero de habitacion, aun cuando te ven en sandalias y traje de baño y la bata, es incuerente no teniendo hoteles al rededor que hagan esto no me se ni mi numero de cel pero es culpa del hotel en poner estas personas en areas no adecuadas.
Hiram
Hiram (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 21 日
Decent hotel airport but very outdated interior. I have stayed here twice and once was offered a beer as my welcome drink, but then offered a juice on the second stay. When I asked about why the change, the hotel staff was extremely dismissive and rude, gaslighting me and acting like I was crazy saying “impossible” to the fact that I had a beer previously. The key fab was also broken in the side elevators near a back entrance/exit so anyone could go up into the rooms which made me a bit uncomfortable. I reported it and the staff seem uninterested in fixing it, which was concerning for guest safety. Food was not great but not terrible. There’s better food in the town but you can only eat food from outside the hotel in the room. The airport shuttle was great and very reliable but make sure you book in advance.
VICTORIA
VICTORIA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Bom
Hotel confortavel, muito bom. Somente achei preço de jantar do restaurante muito acima da media pelo que oferecia.
Karli
Karli (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 15 日
Nice
I love the sports bar, Strikers! Their burgers are always fabulous! Hot tub and pool are great! I was a little disappointed, as I booked online, and the price that I was quoted was not honored. I was told it was because I went through a third-party vendor. I thought I had booked on the Barcelo’s website. I stay here at least three or four times a year. And sometimes I have a big team with me, as I do volunteer work in Guatemala, in the San Felipe Antigua area.
Teresa
Teresa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Great Hotel
Great & lovely place
HUGO
HUGO (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Debora
Debora (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Rodrigo
Rodrigo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Edy
Edy (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 8 日
I am a frequent customer of Barceló Guatemala. I understand that things can happen, but this time the elevator maintenance was uncomfortable.