The front desk clerk that checked us in was incredibly helpful. We enjoyed our stay. The hotel was clean and quiet.
Samantha
1 晚家庭旅程
10/10
Christopher
1 晚行程
6/10
The first time we tried to check in the woman at the desk was very rude. She never grated us just asked our last name. It was 1:30 pm. Then she proceeded to tell us "check in time is 3pm. I have no rooms because we are short staffed. Come back at 3pm (as she tapped her finger on the desk). We have been full since Wednesday and there are NO rooms until 3pm". It was her tone of voice that ruined our day! We went back at 2:30 as we drove 5 hours and had no where to go. The gentleman at the desk was so kind and that was all we wanted. And amazingly there was a room! The room was average, but we were only there one night. He said the manager would call me and took my number but I never received a call so...take your chances. My daughter stayed at the Hilton Spark and had an awesome experience. We were there for my Grandson's graduation from RIT
Patricia
1 晚家庭旅程
4/10
first room, tv have no caption and they tried to figure out and they are clueless. I asked to move to another room, they did. All room should have captions but that tv is not captions at all. Need update all new tv.
Second room, in the bathroom the bathtub has some kind of rough texture on the tub and some ants in the bathroom.
Jamie
3 晚行程
8/10
Farah
2 晚家庭旅程
10/10
Nice place for a 1 night stay. Close to things.
Jeanie
1 晚行程
8/10
Very friendly and overall good experience. We picked the hotel because it had an EV car charger and a bar. The EV charger worked well, but we were disappointed that the bar was closed when we arrived at 9:30 even though it was supposed to be open until 10.
Amy
1 晚行程
10/10
We were in the area for a weekend away. Very nice, clean hotel. Room was very spacious as we has a king suite. Staff was friendly and helpful. Close to everything in the city. We would stay here again.
lisa
2 晚行程
8/10
Kirsten
2 晚家庭旅程
2/10
Went for a staycation, for the pool and the pool was broken. We were told it would be fixed first thing in the morning, when it wasn’t we went to the desk and they said noon, then it wasn’t and we went to the desk and they said they no longer knew when it would be fixed. Had to scramble to find an acceptable alternative and ended up spending $200 more than we planned.
真實旅客
3 晚家庭旅程
8/10
Front desk person was pretty unprofessional. The overall room experience was nice and I would recommend this place for comfort. Breakfast was okay, a decent variety and hours.
真實旅客
2 晚商務旅程
8/10
Don
4 晚商務旅程
10/10
Diana
2 晚行程
10/10
John
1 晚行程
6/10
Check in was horrible waited 25 minutes and didn’t have the room I ask for the attendance didn’t even know if the room is clean or someone on it no explanation about extra money being held out took my card and told me what room no explanation
annaliza
1 晚家庭旅程
10/10
Antoinette
4 晚行程
8/10
Kerrisha
1 晚行程
6/10
The entrance to the hotel is difficult to get to coming from the west. I tried to go through the plaza but there was no other entrance. Other than that, it was a one night stay to visit daughter. It was close to RIT. My son also left a dress shirt in closet. We never received a call about it.
Michelle
1 晚家庭旅程
6/10
真實旅客
2 晚家庭旅程
2/10
Check-in wasn't available until over an hour after specified time. My credit card was charged the morning of my stay, literally hours before check-in. Housekeeping walked into our room as we were unpacking, unaware that the room had been assigned. Pool wasn't available to use.