The front desk staff was AMAZING. Sourdough Cafe GREAT service by Marie and another gentleman, good food too, especially for the price. Band, Mach 5, OUTSTANDING. Server at Grand palace FANTASTIC. The room, not so much. The room size was surprising with large sitting area and private bedroom. However, room smelled like weed permeated every surface. Hole in wall, ripped wallpaper, dirty carpet. The worst was no blanket and only two dirty pillows with no cases. Front desk offered a room switch but since we were leaving early next day we just asked them to make up the bed completely because we already brought all our stuff to room which was a haul from closest parking. Went to dinner, returned to room, no bedding. Called again, said would send to room. On fourth contact was advised bedding at front desk as no one but housekeeping can enter unattended room, housekeeping leaves by 5 pm. Would have been good to know first time. Would stay again because of the staff and room size, but just lower expectations on cleanliness of room (surface clean, but corners and crevices dirty, hairball in shower drain), amenities-not sure what the “resort fee” covers (2 coffee pods). Again, staff went above and beyond. I have not had such good customer service from every person we came in contact with in years and we travel at least 120 days a year for business and pleasure.