I booked through hotels.com and the page froze during booking. I restarted and booked again. Hotels.com ended up charging me twice. I called immediately and was told they would work on a refund. After days of back and forth, Hotels.com claimed that Hampton wouldnt allow a refund even though it was obvious that I was booked twice for the same name and same night. I let the front desk know that one of the bookings was invalid and not to hold the room. After days of back and forth, Hotels.com claimed Hampton wouldnt allow a refund and the hotel told me that it was not them, this was a hotels.com thing. I am out $268 that hotels.com stole from me after their system froze. They are continuing to blame Hampton and stating that Hampton is the one blocking the refund. Any customer should be weary and book directly with hotels as Hotels.com has no issue stealing and lying. I have booked 100's of rooms over the years and was a gold member for many of those years because I travel alot for work. After being loyal to hotels.com all this time, they thanked me by stealing $268 from me and taking no responsibility at all. Shame on you Hotels.com and shame on you Hampton for working with such a shady service that has no care for their customers whatsoever.
Colt
Colt (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Valerie
Valerie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Our room was clean. From the bathroom to the bedroom, we didn't find anything out of order. They did a good job.
Eric
Eric (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Joseph
Joseph (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Carynn
Carynn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
The hotel was packed so it was hard to park. Night manager wasn’t friendly but the morning manager was super nice.
Penny
Penny (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月18日
Edith
Edith (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月8日
Graham
Graham (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Checks the boxes.
Pleasantly surprised. Room were nice, comfortable beds, really nice tv, good a/c, good water pressure and hot water in shower. Checked the boxes on what’s important to me, too many places seem to fail on those basic items. Regards. Ned.
Ned
Ned (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
My 88 year old mother left her expensive pillow 2 weeks prior , manager gave us same room upon request and we were able to find her pillow in the same room . Much appreciated !!😀👏👏👏😀
Teresa
Teresa (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Good stay
Roy
Roy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Comfortable stay
John g
John g (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Great service
Teresa
Teresa (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Damien
Damien (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Charges. Higher than quoted
Louis
Louis (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Good
Alexander
Alexander (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月7日
The front desk person looked age 12 and acted as such. She was the most unprofessional hotel desk clerk I have ever encountered. Slumped over her computer while we were checking in. Stopped checking us in to communicate with the loud facilities worker who walked up and abruptly interrupted to fuss about something. No name tags on anyone there!!! The hallways were filthy dirty. The outside entrance to the hotel was so dirty I had to turn around and make sure the sign said Hampton Inn! The landscaping was in bad shape and cigarette butts all over the breezeway entry. Cigarette post was filthy.
Breakfast was okay but counters were filthy. People spilling waffle batter and it was smeared everywhere and no one there to clean it up.
The other front desk people were unkept and dressed in graphic tees. No name tags.
The room was satisfactory. Clean.
I would NOT recommend this hotel to anyone.
Patricia
Patricia (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月24日
Awful
Bruce
Bruce (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月8日
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月7日
Hotel charged us again for pre paid rooms. Still having a lot of difficulty with reimbursement
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Lori
Lori (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月2日
Wonderful hotel! Many amenities and staff is very friendly and accommodating
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Nice, clean, and friendly staff
Rebecca
Rebecca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月27日
Only thing to really say, was that my husband was asked for the paperwork on our service dog. Wanted to know what the service dog was for. I thought they can’t ask for paperwork. Other than this it’s a nice place to stay.