We had reservations for Friday Aug 15th and Saturday Aug 16th booked with Hotels.com. When we arrived to check in we were informed they didn't have our reservation for Friday night. Our itinerary showed both nights, iur bank account showed both nights, but there we were without a room at around midnight, after an 11hr drive, with my wife and my granddaughters 2 and 5 years of age.
I contacted hotels.com and was put on hold while they tried to find us another room in Jeffersonville OH. Was told it would take about 3-5 mins... an hour later the representative came back on the phone to inform me there were No other rooms available in Jeffersonville OH and that I would have to drive another 20 plus minutes to the nearest vacancy... this is part that has changed my life and business dealings with Hotels.com... I was standing in the Lobby of the Fairfield by Marriott, literally two doors down from the Hampton Inn, and had just finished booking a room for two nights... He told me that they had told him they didn't have a room, the desk manager laughed because his phone had not rung. Yes the representative was on speaker.
I will no longer use Hotels.com Nor Hampton Inns. They screwed up and did Nothing to reslove the problem, I found the room for is and our grandbabies. Yes we demanded and got our money refunded. From now on I will contact the hotels directly.
