We're staying in 2 bedrooms suite and it's great and spacious room. The front desk staff is polite and friendly even we're asian. The pool is great and clean too, if you can stand the sunshine of Phoenix.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Karla
Karla (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 8 日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Anniversary Getaway
Spent the weekend celebrating our 35th Anniversary when we first met. We got married on the same date 17 years ago. How did we make it this long. I guess you can say we are both a glutton for punishment and we Love each other. The room was perfect and we both enjoyed the breakfast in the morning and just enjoyed the relaxing and being away from home. Need to do this again soon!
Jesse
Jesse (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Loved the front desk employees.
Front Desk was super friendly and nice. They were very thoughtful and helpful.
Luis
Luis (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 4 日
WENDI
WENDI (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 2 日
Stay somewhere else if you like clean towels
Beautiful property from the outside. Lobby has been renovated and is beautiful. However, the carpet in the hallways is stained and disgusting. The rooms aren’t as updated as the lobby.
The breakfast area is beautiful and recently updated but the food was awful. Not a huge selection to pick from, especially on weekends. We ended up having to eat out most days because it just wasn’t edible.
Our biggest complaint was that we stayed for 5 nights and they did not clean the room once. There are 2 very tiny trash cans in the room and the only way we could get them emptied was if we put the trash cans in the hallway with a note attached. Same with clean towels. We had to put the dirty ones in the hallway and had to go down to the front desk to request clean towels because they refused to come in and clean. They demand a deposit be paid upon check-in but they won’t even clean the rooms.
The sound of the freeway is also VERY loud at night. We were given a room on the opposite side of the hotel (farthest from the freeway) and we could still hear the traffic loud and clear. The walls must be paper thin.
Beautiful property for the most part but for how much we paid per night, we deserved better service.
Lisa
Lisa (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Demetrius
Demetrius (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Juan.
Juan. (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 27 日
Dean
Dean (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 26 日
Erika
Erika (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 26 日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 26 日
Exhausted every morning & bad choice hotel suite
Older hotel that had very high rating reviews. Facility repair staff member did an excellent job replacing a fridge/freezer with water line with broken ticking cooling unit / compressor. The new boxed fridge and freezer didn't have an auto ice maker water line. The food prep staff provided excellent coffee and a good breakfast in the mornings.
The issues had been reported multiple times to front desk staff , hotels.com customer service and choice hotels staff.
1-5th floor highway side suite was extremely loud and constant traffic. The loud refrigerator ticking lasted three nights, and air cond heater fan noise was louder than highway traffic and that has to be turned off. Contacted frontdesk staff, hotels.com customer service and queen at choice hotels customer support . The general manager for the main stay suites and daily front desk managers were not available on the weekends. I requested a waiver of early departure fee. No one contacted property general manager on the weekend with my concerns! I had contacted the front desk about the cold pool multiple times when front desk staff stayed pool heater was working and maybe turned off early. I asked the daily front desk manager to have facilities staff check the pool temp because the pool temp was cold on 3/24/2025 again. I was told that a third party repair person would finally be contacted about the pool heater not working. The pool was skimmed in the mid morning.
Will be requesting a partial refund!
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 25 日
Dean W Bartholomew
Dean W Bartholomew (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 25 日
The check in went very smooth, room was large and clean, the only negative was on the second morning the breakfast sausage wasn't cooked almost raw, and the hash browns was maybe 50% cooked.
Richard
Richard (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
Alexa
Alexa (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 22 日
The light didn’t turn on in the kitchen/living room. It was a little outdated, but freshly painted and clean. Shower was great and bed was comfortable.
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 21 日
Gregory A
Gregory A (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 18 日
Hilary Ann
Hilary Ann (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Great location and Amenities
Great location for seeing myGCU student! Large room with kitchenette and sofa, seperate bedroom. Nice hot breakfast. Safe location with easy access to I 17. Helpful and friendly staff. Will stay again!
La Deana
La Deana (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 17 日
Great Space and storage
Staff was THE best. Thanks Thomas! The suite was big and comfy,especially the bed.Shower wasnt the best. Took forever to get hot. Breakfast above average. Ceiling fan needs tightening, was wobbly. And the AC was hard to control, couldnt get it to shut off when needed.
Barbara
Barbara (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 11 日
Stay was great but our room was never cleaned the entire 6 nights we stayed. It would have been nice to have clean towels at least on the third day.