The power shut down at one night and we keep calling all the number, hoping to find someone to help.
But no one answer the phone.
Finally, we found someone at 9 the other day, and fix the power problem.
No one had say a word about that, not even the staff who help us to fix the power.
Also, the facities of the bathroom is not up to standard.
The drain is not in good condition, which may cause problem of the toilet and the bathtub.
We seldom see hotel staff around, not even at the reception.
We can't help immediately.
Pleasantly surprised at how large the apartment was. Our room was clean and easily accessible. Pool was lovely and quiet. Great place to stay in Laguna and would stay here again.
Margarita
Margarita (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 3 日
Check-in is only until 5:30pm and I informed the property that I would arrive after 6pm. Fortunately I had the phone number because when I arrived at the place instructed, there was no one there. A guard eventually came but it took much longer than it should have.
The unit was nice but the floors were dirty and I asked for them to be mopped but they never were.
I found out on the 2nd day that the sliding glass door to the unit did not lock but did not want to notify anyone until I left since I left a lot in the unit.
They also charge 1300 baht for cleaning and for electricity. I was there 3 nights and they said I used 168 kWh despite having to take the one key with me when I left which turns off the electricity in the unit.
The price was reasonable but the add-on charges, cleanliness and check-in process contributed to my overall rating.
Mark
Mark (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 22 日
Alamanda 3
Ideal location for our stay, room was okay clean and comfortable for the price.
Local shuttle services where very handy and easy to use .
Daryl
Daryl (11 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 12 月 18 日
Good location but poor checkin service !
Check in is crazy especially when arrivals are late and confusing because there are so many blocks; you don’t know where to enter to meet anyone in reception. The security guards keep the access keys and one block guard is not aware what others are doing. The fact we had to pay a deposit for utilities was not mentioned. Too many hidden facts.
VIKRAM
VIKRAM (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023 年 12 月 5 日
Somewhat disappointing
The property profiles as a hotel but it is a pure serviced appartment but not really serviced. There is no 24 hour checkin. We arrived late and it took an hour to get keys from security guards who were untrained to serve guests with no English. There is minimal service and no facilities. We had to pay extra for electricity. That wasn’t clear on booking. There was no place to buy basics like water, tea or coffee and nothing in the appartment. The view of the golf course from the rooms was lovely and if you are choosing to self cater it might work for you. Overall it’s ok but if you are looking for a hotel experience choose somewhere else.
Mark
Mark (7 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2023 年 12 月 4 日
Crappy experience. Pls excuse
Really badly run apartment complex. No check in available. No mention of restaurant in the main hotel. Exhortation on electricity charges and extortion on a mates lost key which they had recovered! Far better places available. Stay away !!
Farhad
Farhad (6 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2022 年 12 月 7 日
Somewhat disappointed at the staff at the reception. If this is a tourist place , basic English skills are required. The staff were not helpful in many occasions. I am unsure if I will ever stay there again.
Vinit
Vinit (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2022 年 7 月 14 日
Gautam
Gautam (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022 年 7 月 11 日
The staff at reception were very good and helpful
Pritham
Pritham (10 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2021 年 12 月 5 日
Adequate for the price but units really need updating. Furniture has not been changed in 20 years. Housekeeping comes every 3 days so bring your own water etc.