The airport shuttle was the main reason you are getting a poor rating plus the emotionless young lady at the check in desk. We were a party of 3 and we arrived at 7:25pm at the O'Hare Airport designated pickup location for shuttle service for the numerous local hotels. We had many hotel's shuttle buses/vans stop and pick up passengers and were anxious for 7:45 to get picked up to get out of the windy cold weather. Well 7:45 came and went, so we called to see when to expect our ride. We were met with a confusing answer4, but told the van would pick us up soon. At 7:58 I called and asked again and was told our ride would be there by 8:15; never explaining what happened to the 7:45 pickup. At 8:10 another in our group called and were told the shuttle would be there in 3 minutes. Well the driver finally showed up at 8:21 and said we needed to call to get picked up and when in the van he handed me the green printout that gave the shuttle policy, and it says nothing about calling in, but we had called in. If he were my employee, he would be fired for his attitude and unfriendly service. The young lady we had talked to was very unfriendly and seemed put off when we were checking in. she gve us rooms on separate floors, and my room, #241 was about as far away from the reception elevator as possible. when asked to put us on the same floor, she said the other rooms were not made up and therefore, not available. The morning front desk receptionist was fabulous and personable.