Although the bed was very comfortable, nice and the room was quiet, there were other things that will ensure we won’t return for another stay.
We stayed in room 302.
There was neglect and dilapidation of parts in the bathroom. Rust and damage as well as a loose shower curtain bar in the shower and the grate covering the intake fan in the bathroom need to be tightened. We reported it to the front desk.
The “breakfast” at the Starbucks in the lobby was the deal breaker for us. There was 1 young man working and he seemed like he didn’t really want to be there. We think he was the only person working in the food area. Therefore the service was incredibly slow and the food was not very good. It was also expensive.
He kept leaving the front food area and going back into the kitchen. My husband and I had to leave and wanted to wrap up our food. My husband went to the kitchen door to knock and get the man’s attention to ask for a box. The front desk clerk at the front of the hotel saw this and screamed at my husband when he went to the kitchen door to knock and ask for a box. She literally screamed at him not to go back there. He was never planning to enter the kitchen, only trying to get the attention of the 1 staff member working so he could get a box for his food.
For as much as a one night stay costs, the least that can be done is have some breakfast items available for no cost.
We will not be returning.
Catherine
1 晚行程
10/10
Susan
1 晚行程
10/10
Monica
5 晚行程
8/10
Wherever we go, we'll try to find a Courtyard hotel. They suits our needs quite nicely with all the amenities they offer. Unfortunately with it being off season travel, the pool was closed for renovations so we missed an opportunity to unwind for the day with an evening swim. This particular one is very close to the Richmond Airport and getting there couldn't be easier. The Airport Shuttle option is very easy - reserve your time at the front desk. They were waiting for us and we were at the airport within 10 minutes. If we're in the area again - this is where we'll be staying.
Heather
1 晚家庭旅程
6/10
It is a courtyard Marriott - but not one of the nicer Marriott’s.. the common areas are small. The breakfast area is crummy. The internet is absolutely terrible.
I’m only here 1 night. The bed is comfortable. The room is clean.
Michael
1 晚家庭旅程
10/10
Check in was a breeze. Staff was friendly and accommodating. Room was clean. The shower had the best water pressure!
Sonja
1 晚家庭旅程
4/10
I believe the pictures and extra positive reviews are very misleading. The pictures are very glorified from what is actual. This hotel is not in the best area. Activity around all day and all night. The hotel does have key only entry after a certain time which was a nice security addition. I was worried about the vehicle every night. This hotel was dirty but I think this was due to certain crowds that were at the hotel the same time as us. They were leaving trash around everywhere. I wouldn't stay here again.
BRITANI
3 晚行程
10/10
Jared
1 晚行程
10/10
Quick and easy, which we were looking for. Clean and comfortable. We enjoyed our stay
Nathan
1 晚行程
10/10
Keith
1 晚家庭旅程
4/10
Old and tired hotel, as most seemed to be by this airport.... good luck
james BRUCE
1 晚商務旅程
10/10
Lawrence
1 晚行程
4/10
Old property. Renovated a few years ago, it seems. Very clean, except my shower, which had mold and dirty walls. Photos make the property look cleaner and newer than it is. Drug users and homeless people in the parking lot. Not a safe area at all. No complementary coffee or breakfast. You have to purchased everything and the food is not good.
Jonathan Harrington
1 晚商務旅程
10/10
Laurel
1 晚行程
8/10
Nice hotel and room but not a great area
But close to airport
Kathryn
1 晚家庭旅程
10/10
Eugene
1 晚行程
10/10
Gary
1 晚行程
8/10
My deposit still hasn’t been released 1 week after which is a concern
Ronee
1 晚行程
10/10
I had a relaxing overnight stay, the staff is very friendly and welcoming. The room was clean and comfortable. Highly recommend this hotel.
Shelley
1 晚行程
6/10
Pool was closed. Otherwise it’s a no frills place to stay. The room had comfortable beds. Would not suggest walking around in the area. Convenient to airport. Starbucks in lobby.