It is an old building. The sofa is old and dirty looking. This hotel could use an upgrade
真實旅客
1 晚家庭旅程
2/10
This location was the worse Embassy we have ever stayed at. We had a few parents cars get broken into, including mine. When we spoke to the front desk, we were told they dont have cameras anywhere outside. Really thats ridiculous, we were parked right in front of a side door. DO NOT STAY HERE!!
Blanca
1 晚家庭旅程
8/10
Francesca
2 晚家庭旅程
8/10
Sandra
2 晚商務旅程
10/10
The people was wonderful.The room was nice and clean comfortable.The breakfast was great.Complimentary drinks should have been good but I don't drink.Thank you very much for pleasant stay
Ira
2 晚商務旅程
8/10
Sam
3 晚行程
8/10
Overall good, great location, although the hotel needs some "updating", some of the furniture really needs to be replaced, walls painted and rooms need to be renewed.
Charles
5 晚商務旅程
10/10
Tony
2 晚商務旅程
10/10
Thomas
1 晚行程
10/10
I recently stayed at the Embassy Suites near the Galleria in Houston and had a fantastic experience. The room was exceptionally clean and very comfortable, making it easy to relax after a busy day. The overall atmosphere of the hotel was warm and inviting, and the staff made us feel welcome from the moment we arrived.
The location is perfect — just a short walk to the Galleria, which made shopping trips super convenient. One of the highlights of our stay was the bar and breakfast area. The breakfast was fresh and delicious with a wide variety of options, and the bar in the evening offered a great place to unwind.
I would definitely recommend this hotel to anyone looking for a comfortable and well-located place to stay in Houston!
Annmaree
2 晚行程
10/10
Denise
2 晚家庭旅程
10/10
La Shon
3 晚行程
8/10
Daniel
1 晚行程
4/10
We had a terrible experience at this hotel.
We arrived around 10 PM after a long day, only to find that the room was not made up or cleaned.
The bed was unmade, there were dirty towels on the floor, and the overall state of the room was just unacceptable.
When I approached the front desk to address the issue, the staff was incredibly rude and unhelpful. Instead of apologizing or offering a solution, they seemed annoyed by my concerns
María Eugenia
1 晚家庭旅程
10/10
Marion
9 晚行程
10/10
Our stay was for my husband's grandmother's funeral who was 99 1/2 yrs old.
CYNTHIA
2 晚家庭旅程
10/10
Denise
1 晚友伴旅程
2/10
The worst customer service ever experienced. This hotel does not honor reservations made through third parties leaving my family of 5 without a room. Our double room was given away before we arrived. We were given a king room and told to have one of our children sleep on the floor. This room did not have bedding for the sofa bed and took over an hour to get bedding. We were told this night would be comped and it was not. The breakfast buffet is poor at best. The food is never refilled in the morning resulting in my family missing breakfast. This hotel needs some upgrades. The headboards are missing vinyl and the lamps are damaged. There was no toilet paper in the women's bathroom downstairs the entire stay. The bartender was the only bright spot in our stay at this Embassy Suites. We only stay at Embassy Suites so this whole experience was a disappointment. Matthew at the front desk was a total jerk. He refused to let us speak to a manager. Their front desk is understaffed greatly. We weren't the only guests without a room either.
JESSICA
2 晚家庭旅程
10/10
真實旅客
1 晚家庭旅程
10/10
clement
1 晚商務旅程
2/10
El hotel es ya algo viejo, pero bien ubicado. Llegue a registrarme. Las 4:30 pm y aún no tenían mi habitación lista, tuve q esperar 30 minutos que por q tenían Lta ocupación.
DANIELA
2 晚商務旅程
6/10
The hotel experience was medium, one of the reason for the bad review its the towel were dirty, the checking was too slow only one clerk at the front desk, and then the keys were not working properly, in total the hotel needs a make up
Carlos
2 晚家庭旅程
8/10
Halee
2 晚友伴旅程
6/10
Hotel was amazing, but we wouldn’t have cold water in the shower at night.