I could not believe the length of time it took both to register and deregister from this International hotel. More staff were required. The Harbourside room was certainly not upper level and no mini bar provided refreshments. Very poor establishment and service given. I would not recommend staying at Star Hotel residences. Frankly they have a lot to learn from overseas international hotels.
Peter
Peter (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月13日
tien
tien (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Anthony
Anthony (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
The star casino
Great hotel casino up graded to suite what a lovely surprise food court has plenty choice Central to darling harbour and metro is local to take you to main station and circular bay overall great
christine
christine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Sonya
Sonya (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Anita
Anita (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Angel-Leigh
Angel-Leigh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
The check in staff Sheena was excellent. Her customer service skills were great. Wish all check in staff are like her
Asif
Asif (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
moon sun
moon sun (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Great pre Xmas getaway.
We had a family stay with others pre Xmas and it was excellent as always.
Great service, comfort and having restaurant and pool onsite is so handy.
Benjamin
Benjamin (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月28日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Joseph
Joseph (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Tristan
Tristan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月23日
Save your money, don’t stay at The Star
We stayed at The Star in October for 3 nights in a Superior King room. Initially we were super impressed by the room. It was spacious, well furnished and the bathroom seemed great. However, each morning the lights would come on by themselves anywhere between 12am and 4 am. Even when turned off they would turn themselves on again. We complained to reception every day and yet it continued to occur. We also found issues with the door entry to the room intermittently. The towels provided looked like cleaning towels. They were standard size and completely frayed. Furthermore the vent in the bathroom had the most disgusting mould in it. As nothing had been fixed during our stay despite our regular reporting of it (although we were told it was fixed) I sent an email once we got home to advise them of it. Their first solution was to call at 9.30pm Sydney time to discuss the day after my complaint. When we finally made contact their solution to our disappointing stay and ruined experience was to offer an upgrade on our next stay should we book the same room, pay full price, and then email to request the upgrade. This however was capped at 2 nights when we had stayed for 3 and was not available during any block out periods which were not defined and they stated we must book first and then request which could ultimately result in not receiving the upgrade. I am disgusted by the room and the customer service during and thereafter from The Star.
Renee
Renee (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Louella
Louella (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Kristy
Kristy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月9日
Woo chul
Woo chul (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Rebecc
Rebecc (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Perfect hotel.
Lovely hotel with great amenities. Rooms were well equipped and quiet. Room service delivery was very slow, but considering it was a Saturday night, that's to be expected.
Stayed as a large group of 3 rooms with various levels of cost and everyone was very happy.