The hotel rooms were old and very small bathrooms. No room at all in the bathroom to turn around. Every time we get back to the hotel never any water. The evening guy had zero customer service and no attention to detail. The rooms were musty ! Great location poor quality and not even close to a updated hotel.
Risa
Risa (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 6 日
Check in was great. The lobby was super cute. This is a very old building. There have been updates but the bathrooms are still dated. Walking in your room was muggy and stale. We turned up the window unit. When we got back it was better but still not great. The location was amazing. Lots of great restaurants in walkable distance. For the price I thought it was a good value.
Thera
Thera (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Juanarmondo
Juanarmondo (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Francis
Francis (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 30 日
Jimmy C
Jimmy C (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 22 日
The stay was very good.
The stay was very good.
The hotel is well-maintained and the staff is very attentive.
I would stay at The Willows Hotel again.
Note: I am waiting a refund of the USD 100.00 deposit paid at check-in.
Carlos Alberto
Carlos Alberto (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Thank goodness we found this place!
We had some terrible luck with the hotels we booked on this trip - the first one was out of hot water, and the second one we couldn't even check into because there was no front desk staff and they tried to charge us an additional $130 on arrival thru text. We quickly booked the Willows Hotel at the last minute, and it was a night and day difference. The concierge was waiting for us when we arrived, and helped us get checked in fast and easily. The staff was friendly and the rooms had a lot of space. We were traveling with 2 young children so this was key - they loved it and want to come back to stay. We will definitely stay there again!
Brianna
Brianna (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 8 日
Richard
Richard (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 5 日
Quaint hotel
We picked this place due to location. We were able to easily walk to a Cubs game! This place is super cute and quaint, though it needs updating which I read in previous reviews… overall it was still a good place to stay and we would stay again!
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Kelly
Kelly (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 28 日
Cari
Cari (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 28 日
Great service, old hotel
Service was awesome, everyone is friendly, the only bad experience i had was the first night i got locked out of my room because the door stopped working. I had to have someone manually come up and open my room manually every time until the next after noon where they called me and offer to change my room, the cost of the room for that first night was over $400 which was way over priced. The hotel is really old and you can tell from the hallways, elevator, and the restrooms. My rating is based solely on the hotel and not the staff. The staff was great and very helpful.
Juan
Juan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Nicolle
Nicolle (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Aimee
Aimee (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 24 日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 23 日
Good shower pressure, comfy bed, good location near restaurants that could be safely walked to. Parking garage across the street. 100 yr old hotel with decor to match. Overall good stay
Jason
Jason (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 19 日
We enjoyed our stay. Very comfortable room and beds.
It would be nice if the bathroom light wasn’t on a motion sensor.
Providing fruit, yogurt, juice and muffins at breakfast would be a huge plus.
Melody
Melody (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Addie
Addie (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 13 日
Carolina
Carolina (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 4 日
Nancy
Nancy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Great boutique hotel. Great neighborhood.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 15 日
The gal at the front desk was amazing! The property had great history and character and slept like a dream. Walking distance to Wrigley Field, save neighborhood and convenient to other locations. Would stay here again and recommend to anyone.
Kimberly
Kimberly (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 11 日
Disappointing
Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting.
Bright white towels, always nice, but….the two wash cloths had stains on them.
Really have to question the housekeeping here.